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Re: Droid 3 Automatically Restarts
Elitist_Jerk
Contributor - Level 2
‎09-09-2011 02:20 AM
em2ner wrote:

Personally, I think we should get some sort of compensation for this. After all we didn't pay $200 for a new phone plus $100 a month for a faulty device. Granted most new devices aren't perfect, but the service providing updates seems to be lacking effort. I have also had this problem with my DROID 3 restarting whenever Wi-Fi is enabled.

What kind of compensation? Verizon service appears to be working... oh did you mean from Motorola? sure give them a call, see what happens.

 

btw you pay $100 for service, whatever device you get it on is already paid for. The $200 is a subsidized rate, full retail is like $500.. sounds like a nagging problem, but not one to whine about $4 in credits...

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Re: Droid 3 Automatically Restarts
bobcox1
Newbie
‎10-02-2011 11:58 AM
To: EdW and VZW support team: I've had my droidi3 for about a month, and it restarts several times a day. Even within a minute of shutting it down. My job requires my phone be off most of the time and the restarts create problems during my work time. I'm wondering if it has to do with data drops. Has a solution to this problem been found? Plz advise - thx, bobcox
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Re: Droid 3 Automatically Restarts
PBG59
Newbie
‎10-03-2011 01:07 PM

So it's been a month since you posted that you are working on it. I just bought mine a week ago and it does the same thing! What have you done to fix this???

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Re: Droid 3 Automatically Restarts
StreetDocRN
Champion - Level 1
‎10-03-2011 01:28 PM

Hey,

 

My wife and I both have Droid 3 devices.  She has had the problem with the random restarts, however, I did not.  We both also experienced our devices getting a bit warm, especially when the WiFi was enabled.  I installed the latest software update for the Droid 3 that was released last week on both of our D3s.  She has not had a problem with the restarts since the update and the over heating problem is gone too.  I just thought I would pass this info along. 

 

Doc

 

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Re: Droid 3 Automatically Restarts
PBG59
Newbie
‎10-03-2011 02:04 PM

where did you find the update?

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Re: Droid 3 Automatically Restarts
kafkaesque
Newbie
‎10-05-2011 12:01 PM

I've gotten so used to the D3 turning itself back on (in business meetings no less, so embarrassing!) that I've given up turning it off and have been silencing the sound instead.  I'll have to check to see if the update fixed this issue.

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Re: Droid 3 Automatically Restarts
AnthonyTa_VZW
Verizon Employee
‎10-06-2011 05:06 PM
bobcox1 wrote:
To: EdW and VZW support team: I've had my droidi3 for about a month, and it restarts several times a day. Even within a minute of shutting it down. My job requires my phone be off most of the time and the restarts create problems during my work time. I'm wondering if it has to do with data drops. Has a solution to this problem been found? Plz advise - thx, bobcox

Thanks for posting bobcox1, and thank you for being patient!

 

This has been lifted up to our Product Support Team and to the manufacturer.  They are aware of this issue and have advised it will be addressed with the next software release, however, I do not have a date as to when it will be released.  Rest assure they are working diligently to provide this fix as soon as possible.

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Re: Droid 3 Automatically Restarts
Jailer
Newbie
‎10-10-2011 11:44 PM

How will we know when the fix is done. I turned mine off at night and it restarted only for me to find a dead battery.

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Re: Droid 3 Automatically Restarts
njfiddler
Newbie
‎10-12-2011 01:01 PM

How exactly will we be informed of any updates to this issue? About 1/2 the time, my Droid 3 restarts itself at some point in the night, after I've shut it down.

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Re: Droid 3 Automatically Restarts
zobes55
Newbie
‎10-12-2011 04:41 PM

My Droid has been starting and restarting itself. Lately when I power it off I have to take the battery out and put it back in to get the device to start again.

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