That's a first that I've heard of this issue babybird2012! I have some recommendations that may help out when approaching this issue. A lot of info is stored on the SD card inserted in the phone. Try removing the SD card from your device and try again. If that's unsuccessful, there is an alternate method to reset the phone using the hardware keys: http://goo.gl/KsmJ4 Give that a shot without the SD card inserted and let us know the results.
If all that fails, are you running stock software? Or have you loaded a custom ROM/OS on the device?