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same thing just happened to my phone overnight! It says the volume is all the way up, I checked in the middle of the call and the "bar" is red the whole way. Did you find out how to fix this problem? I'm going to keep reading all I can about it, but I'm on vacation right now, so would REALLY like to be able to use my phone!!
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joyceadams11 wrote:same thing just happened to my phone overnight! It says the volume is all the way up, I checked in the middle of the call and the "bar" is red the whole way. Did you find out how to fix this problem? I'm going to keep reading all I can about it, but I'm on vacation right now, so would REALLY like to be able to use my phone!!
Often the short term fix is to do a battery pull (remove the battery, keep it out for a minute and then put it back). This seems to make the phone work again for a while but is obviously not a solution. Others have also had some success by turning voice privacy off (Settings>Call Settings>Voice Privacy and uncheck the box). This seems to make the volume a little louder, and have yet to find an explanation of the downside.
If it persists, return the phone for another. You will get a refurb, but these are generally OK. I had this problem with one phone, the replacement didn't, so it's not a problem with all Droid 2 Globals.
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I've only had my Droid 2 Global since early January 2011, but I have lost volume on incoming calls twice. The speaker is also dead when I have this problem. Both times that it happened, I was able to clear the problem by turning the unit off, then on. If it happens a third time, I guess I'll return it to the store.
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I also have this problem -- all of a sudden I can't hear the person on the other end of the line. This is really disappointing - I got the phone at the end of December, and expected it to work properly for more than a month or two. And now that I'm locked into a plan, the Iphone 4 (which I would have preferred to get in the first place, but gave up in December on the rumors ever coming true) is not an option. Any chance that someone at Motorola or Verizon is working on a fix to this call volume issue?
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Thanks everyone for your replies. I would like to provide additional information. For problems with hearing, please make sure you have software version 2.4.330.A956.Verizon.en.US on your Droid 2 Global. This software version should have corrected the hearing problems. Below I have provided instructions on how to view and update your software version:
View Software Version
From the main screen, touch menu tab
Touch Settings
Touch About PhoneView Information under Baseband Version & System Version
Update Software Version
From the main screen, touch menu tab
Touch Settings
Touch About Phone
Touch System Updates
Thank you, LatachaM_VZW
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Hi Latacha,
My D2G has the latest version of the firnware you mentioned but still has the same problem. I have had the already relatively quiet ear speaker and speakerphone speaker go to practically nothing while the red bar shows full volume for in-call volume. I don't think this update has resolved this problem.
Randy
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Rkyburz if you are still having hearing problems with your device and your software is correct further troubleshooting may be needed. To perform additional troubleshooting steps you may contact our Technical Support Department at 800-922-0204 from an alternate phone.
Thank you, LatachaM_VZW
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