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Re: Droid 2 Global - Cannot Hear Callers

Ms_Shonta
Novice
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Re: Droid 2 Global - Cannot Hear Callers

joyceadams11
Member

same thing just happened to my phone overnight!  It says the volume is all the way up, I checked in the middle of the call and the "bar" is red the whole way. Did you find out how to fix this problem? I'm going to keep reading all I can about it, but I'm on vacation right now, so would REALLY like to be able to use my phone!!

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Re: Droid 2 Global - Cannot Hear Callers

silver6055
Sr. Member

joyceadams11 wrote:

same thing just happened to my phone overnight!  It says the volume is all the way up, I checked in the middle of the call and the "bar" is red the whole way. Did you find out how to fix this problem? I'm going to keep reading all I can about it, but I'm on vacation right now, so would REALLY like to be able to use my phone!!


Often the short term fix is to do a battery pull (remove the battery, keep it out for a minute and then put it back).   This seems to make the phone work again for a while but is obviously not a solution.   Others have also had some success by turning voice privacy off (Settings>Call Settings>Voice Privacy and uncheck the box).  This seems to make the volume a little louder, and have yet to find an explanation of the downside.

 

If it persists, return the phone for another.  You will get a refurb, but these are generally OK.  I had this problem with one phone, the replacement didn't, so it's not a problem with all Droid 2 Globals.

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Re: Droid 2 Global - Cannot Hear Callers

mrjdo
Member

I've only had my Droid 2 Global since early January 2011, but I have lost volume on incoming calls twice.  The speaker is also dead when I have this problem.  Both times that it happened, I was able to clear the problem by turning the unit off, then on.  If it happens a third time, I guess I'll return it to the store.

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Re: Droid 2 Global - Cannot Hear Callers

Birute10
Member

I also have this problem -- all of a sudden I can't hear the person on the other end of the line.  This is really disappointing - I got the phone at the end of December, and expected it to work properly for more than a month or two.  And now that I'm locked into a plan, the Iphone 4 (which I would have preferred to get in the first place, but gave up in December on the rumors ever coming true) is not an option.  Any chance that someone at Motorola or Verizon is working on a fix to this call volume issue?

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Re: Droid 2 Global - Cannot Hear Callers

Verizon Employee

Thanks everyone for your replies. I would like to provide additional information. For problems with hearing, please make sure you have software version 2.4.330.A956.Verizon.en.US on your Droid 2 Global. This software version should have corrected the hearing problems. Below I have provided instructions on how to view and update your software version: 

View Software Version

 

From the main screen, touch menu tab
Touch Settings
Touch About Phone

View Information under Baseband Version & System Version

 

Update Software Version

 

From the main screen, touch menu tab

Touch Settings

Touch About Phone

Touch System Updates

 

Thank you, LatachaM_VZW

 

 

 

 

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Re: Droid 2 Global - Cannot Hear Callers

rkyburz
Member

Hi Latacha,

 

My D2G has the latest version of the firnware you mentioned but still has the same problem.  I have had the already relatively quiet ear speaker and speakerphone speaker go to practically nothing while the red bar shows full volume for in-call volume.  I don't think this update has resolved this problem.

 

Randy

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Re: Droid 2 Global - Cannot Hear Callers

Verizon Employee

Rkyburz if you are still having hearing problems with your device and your software is correct further troubleshooting may be needed. To perform additional troubleshooting steps you may contact our Technical Support Department at 800-922-0204 from an alternate phone.

 

Thank you, LatachaM_VZW 

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Re: Droid 2 Global - Cannot Hear Callers

I've also got the same problem except I can hear fine on speaker.Has not been droped or wet just quit working one day
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Re: Droid 2 Global - Cannot Hear Callers

rkarlberg
Member
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