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Do I need a new phone?

Hey guys so recently my phone will have a decently full charge on it when it will just randomly turn off on me and when I turn it on the battery is dead and I have to plug it into the charger. So my question is, do I need a new phone or do I have a bad charger, or what could be causing my phone to do this. It does this sometimes mid text or mid call and now it is doing this a couple times a day. Any ideas?

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Do I need a new phone?

demmo86rt
Leader

Could be a bad battery.  You might look for a replacement on Ebay.  Just make sure you go for an OEM replacement.

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Re: Do I need a new phone?

Community Manager
Community Manager

Let's look further into this! Did this begin after a specific application was installed? Enable safe mode here http://vz.to/14U5Hyw test and share if this still happens. Do you or anyone around you have a different battery/charger for you to test? If not, please visit a Verizon Wireless store for testing. Thank you.

TominqueBo_VZW
Please follow us on Twitter @VZWSupport

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