DROID X2 - using punctuation in text is freezing keyboard

[NikkiNoodle1127]

Hi! I'm hoping someone can help and am hoping it's an easy fix (though I'm not confident! lol)...

I've had my Droid X2 for about a month now (LOOOOOVE IT!!!). Suddenly when I was texting today, when I hit the period on the keyboard three times, the keyboard froze on the screen. I was able to get out of messaging and navigate through my phone, however, the keyboard was still frozen on the screen.

I would shut off my phone to clear the keyboard from the screen (now I just avoid punctuation - which is not fun! lol). I tried resetting the phone to fix the issue (powered off, removed battery). I also tried updating my roaming capabilities (dialed *228) - hey, you never know! lol Neither of these attempts fixed the issue.

I have the extended warranty so I imagine it's still covered, but I obviously would like to try to avoid replacing the phone. I have considered doing a factory reset, but am hoping to avoid this solution (if possible!) as well.

Any thoughts/suggestions would be greatly appreciated!!

Thanks so much,

Nikki

[vereyezuhn]

Try going to Settings -- Applications -- Manage Apps -- Select your texting, and keyboard app and select Clear Cache for both.

[#3 · Accepted solution]

In addition to clearing cache, I would also suggest to download a third party app and try texting with that.  This well help us narrow if there is something wrong with the default text app.  Please repost with results.  Thank you.

[x324nd13n1c013]

I don't see and texting or keyboard app on my phone.

[x324nd13n1c013]

Nevermind. They are under different names so I couldn't find them at first.

[x324nd13n1c013]

I only cleared cache for my 'Multi-touch keyboard' and it seemed to have solved the problem. Thank you so much.

[x324nd13n1c013]

I have to do this atleast once a week now. Atleast I now know how to fix it for a little while.

[juliez]

I tried to go in and clear my cache but it already says there's nothing in it, and my keyboard still freezes. I also tried downloading another app for texting and had the same issue. Any other fixes?

[Cody21]

Have you tried the CLEAR CACHE proceudre at Power up? or just via the Settings / Applications?

Wiping cache partition

• Power off
• Power On Holding Home Key
• When Andy with Exlamation Point Shows up Press BOTH Volume keys
• Use Volume Keys to navigate to "wipe cache partition" and tap power button to select
• Wait for it to finish and select reboot system

[juliez]

When does Andy show up? I think I turned that off when I first got the phone so when I powered up my phone it just went to the main screen.