I too started having issues after a couple of uses. No longer charges or if it does in the dock it charges for a minute and then stops. Its just over the 30 days. Wonder if they will exchange. Anyone taken theirs back?
Filing does the trick! If you remove the insert and file down the bottom edge of the mount, the x will seat deep enough to allow the phone to charge correctly. I did this in about 10 minutes & it works perfectly.
I also have had the heating up & not charging issue. I also took back the dock & exchanged it, thinking it was the problem. However, I have come to this conclusion after a bit of testing & reading on a few diff. forums (including this one), & I'm surprised none of the "Techys" out there have even hinted on this.
W/ the fact that the (X) heats up like it does (especially if you have it mounted on the windshield on a hot, sunny day as I did have it) , & I've also read on the forums, that the (1) did the same. I've also read several post where people talk about mounting them so the a/c blows on them & they charge just fine, even w/ nav running & being on a call @ same time.
I know, this is "**bleep**", "I shouldn't have to put it front of an a/c vent", it's a "Freakin Phone".
Now, I'm no expert by any means when it comes to all this technology & electronics (consider myself just barely an advanced novice). However, think about this. Everybody keeps saying the smartphones are becoming just like mini computers. So it dawned on me, that with w/ mult. apps running & the larger processors it only make sense, that they pull a ****load of juice, which in turn creates a ****load of heat, just like our desktops & laptops. However, the (1) diff. is that the desktops & laptops have FANS IN THEM TO KEEP THE INTERNALS COOL SO THEY DON'T OVER HEAT.
WHAT IS MISSING IN THE SMART PHONES? A FAN! To me it only make sense.
I didn't want to put anything sticky on my dash, but I went ahead & put the self adhesive mounting disc on the dash of my F-150. I mounted it so the dock bracket could be positioned so I was able to turn the a/c vent below it to blow on the X. It is charging fine even w/ mult apps running (ie. nav & on phone call @ same x). W/ it in this position, it is also high enough to were I'm still looking were I'm driving when I glance @ it, & don't have to take my eyes off the road, looking down. Again I'm definitely no expert, so if someone wants to correct me on this theory, have @ it.