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Re: Bionic activation issues
unseenme
Newbie
‎09-22-2011 04:22 PM
They cant even edit the order for mine. They were gonna change sim cards but they can't cause the status the order is in won't let then change it. Basically at this point I have a $300 iPod. They promote themselves as being the most reliable network & promote the Bionic as controlling all machines...and mine won't even activate. They're about to lose a long_time customer over this.
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Re: Bionic activation issues
gina7289
Contributor - Level 2
‎09-22-2011 04:54 PM
Thats bad so what can u do?
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Re: Bionic activation issues
unseenme
Newbie
‎09-22-2011 10:59 PM

Mine has been sent to a department in tech support that can release the order so it either goes through or can be pushed manually. HOPEFULLY it goes through tomorrow, but I have the absolute best reps at my local store. I'm on the road all day, so one is letting me use her extra phone that is activated on another reps extra line until my Bionic activates. I have honestly never been taken care of by anyone in any company as good as these guys are doing. 

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Re: Bionic activation issues
unseenme
Newbie
‎09-24-2011 03:08 PM

After an exhausting 64 hours, my Bionic FINALLY activated. the system eventually pushed the order through, but the rep at my store said he's never seen one take that long. I really hope VZW works a resolution out on this thing. It's an awesome machine but this activation issue is beyond ridiculous.

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Re: Bionic activation issues
gina7289
Contributor - Level 2
‎09-24-2011 04:43 PM
Wow 64 hrs. What the heck. This guy was at the store today he was at the store 3 hrs and counting.
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Re: Bionic activation issues
EdW_VZW
Verizon Employee
‎09-28-2011 03:11 PM

Hi Unseenme,

 

I apologize for the length of time it took in trying to activate your Bionic with understanding the frustration in not being able to get it activated faster. Perhaps an issue with the Sim Card contributed to the delay beyond normal circumstances that once they were cleared up, allowed your Bionic to be activated. However, I am glad that your were able to get your Bionic activated. I'm providing a link for an online reference on a Sim Cards which gives some light on their usage and how they function a 4G device.

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Re: Bionic activation issues
gerio
Specialist - Level 2
‎09-28-2011 08:51 PM
EdW_VZW wrote:

Hi Unseenme,

 

I apologize for the length of time it took in trying to activate your Bionic with understanding the frustration in not being able to get it activated faster. Perhaps an issue with the Sim Card contributed to the delay beyond normal circumstances that once they were cleared up, allowed your Bionic to be activated. However, I am glad that your were able to get your Bionic activated. I'm providing a link for an online reference on a Sim Cards which gives some light on their usage and how they function a 4G device.

EdW, with all due respct, 

 

I was in my Verizon store today they are still activating Bionics by first inserting the SIM card into an HTC Thunderbolt, activating the card, then inserting the SIM card into the Bionic to complete the activation. Both urban stores are doing this. They tell me that it's the fastest and best way to activate the Bionic, in spite of hours and hours on the phone with whomever they call for tech support. And I gotta say, these guys and gals are really sharp. FWIW, We are in a CDMA-only area. 

 

I love the Bionic, but really, no solution for this yet?

 

Geri O

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Re: Bionic activation issues
MrJcis1
Enthusiast - Level 1
‎06-12-2012 03:09 PM

YOU HAVE TO ACTIVATE YOUR 4G LTE SERVICE.

1. DIAL 1.877.807.4646 FROM ANY PHONE

2. FOLLOW PROMPTS TO ACTIVARE 4G LTE SERVICE.

RESTART YOUR PHONE AND SHOULD ACTIVATE.

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Re: Bionic activation issues
Brrcda
Newbie
‎07-18-2012 08:52 AM

Dang!  I am on my 5th day without activation.  I too have been through several tech support calls and 5 different SIM cards.  I saw a video on YouTube on how to activate and that still didn't solve the problem.  I can totally share your level of frustration.  This is a company phone and I am letting the tech guy who handles this from now on.  This wait is total BS and ridiculous!  Anyway, glad at least someone with the same phone I have was activated.

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Re: Bionic activation issues
vzw_customer_support
Customer Service Rep
‎07-31-2012 11:53 AM

Hi Brrcda,

I am confident that we have been able to assist you with activating your device since your orginal post! If not I can happily assist with the activation process. At your convenience, please DM me your wireless number. I look forward to hearing from you soon.

Thank you for your involvement in our community forums,

AyaniB_VZW

Follow us on twitter @VZWSupport

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