Re: Bionic / Razr Scam
B33
Legend

Well what hurts in the Long run is the back Pocket Guys as some has the Money to swing on these big ticket items all the Time an others have to save like crazy just to get one. To be let down an then don't have the money to get another Phone Once there Past the 14 Day return policy an some will argu this is right an you get what you get.

 

But to me i think when you pay more there should be a longer Return policy Like up to 60 days its like this things just don't go wrong in 14 days. And Consumers that are new to Android or change into a different phone it takes more than 14 days for them to get use to it And not every one out there is a teckno Geek an can learn the ins an outs of a smart phone in 24 Hours. Heck it took me about 6 months to learn mine an when the New OS's came out it started all over again. 

 

So i can understand when a Customer gets upset when they shell out there hard earn Money to get something thats a piece of Junk an they have to use it till there Contract is up Or pay the Penalty of $300.00 to get out of it. I think the Penalty after 6 weeks of ownership should start to decrease down. But No it stays the same weather you want out of it a day after the 14th day or want out of it a day before your contract is up an to me thats plumb stupid!  But thats how these Companies get the Consumer by using such steep penalties.!   There's no way they can Weizell out of it. That is unless you have alott Money an penalty contracts are like Toilet paper. :smileywink:

 

And i mean no Disrespect to the Teckno Geeks: As some of us need you to help thats not that Technical. With our Cellphones. 

 


0 Likes
Re: Bionic / Razr Scam
Tidbits
Legend

B33 wrote:

Well what hurts in the Long run is the back Pocket Guys as some has the Money to swing on these big ticket items all the Time an others have to save like crazy just to get one. To be let down an then don't have the money to get another Phone Once there Past the 14 Day return policy an some will argu this is right an you get what you get.

 

But to me i think when you pay more there should be a longer Return policy Like up to 60 days its like this things don't just don't go wrong in 14 days. And Consumers that are new to Android or change into a different phone it takes more than 14 days for them to get use to it And not every one out there is a teckno Geek an can learn the ins an outs of a smart phone in 24 Hours. Heck it took me about 6 months to learn mine an when the New OS's came out it started all over again. 

 

So i can understand when a Customer gets upset when they shell out there hard earn Money to get something thats a piece of Junk an they have to use it till there Contract is up Or pay the Penalty of $300.00 to get out of it. I think the Penalty after 6 weeks of ownership should start to decrease down. But No it stays the same weather you want out of it a day after the 14th day or want out of it a day before your contract is up an to me thats plumb stupid!  But thats how these Companies get the Consumer by using such steep penalties.!   There's no way they can Weizell out of it. That is unless you have alott Money an penalty contracts are like Toilet paper. :smileywink:

 



While I do agree with this somewhat...  There will always be those people that will always take advantage of this, and find some loophole to exploit.  Those are the people that tend to ruin the spirit of things.  T-Mobile for example over the years has always bent over backwards and yet they are losing customers faster than most carriers.  They got them shiny awards, and I see countless times someone makes something up just to get a new phone 4 months down the road when their devices are find and dandy. 

0 Likes
Re: Bionic / Razr Scam
B33
Legend

Well Tidbits i geuss what i was trying to say for some it's so hard to get just one phone to have there hearts broken because of issues an struggles with there device. And then cant get out the contract because of the steep penalty. But what you said is also right. And i've read post in the past that stated that Verizon had a Great return Policy back some years ago an ones Abused it an thats why Verizon tightened there Belts. An many others Followed Suite and stiffened there policies as well.

 

An Guess what there another Wireless Company thats going to be coming on strong in Certain Areas It's Cox wireless an from what i've Took in from Talking to Reps out the Omaha Ne office there plans are going to be something els. A mixture of what Alltel had an Cingualar had. I think around here they'll be alott a people checking into it because the way Cox can bundle there stuff an adding Wireless to it an paying it all at once on one bill makes it that much easier. B33 

0 Likes
Re: Bionic / Razr Scam
droidsw
Specialist - Level 1



Tidbits was COMPLETELY on the mark with the "latest and greatest" analogy. In the Android world, that only lasts a matter of weeks.

I know a slicker, faster Camaro SS is coming next year, but that played little in my decision to get one this year. And we aren't talking $300 here.

Apples and oranges, yes. But, as someone else said, buy the phone you need and KNOW it won't be latest and greatest for long. That's not a scam, but the way it is.

And speaking of Apples, I spoke to yet a few more co-workers that have switched to that phone. 6 months ago, these guys were crazy about their Androids (EVO, TB) and they flat got tired of the glitches, reboots, battery pulls, SD card issues........

Gerio's point is the mystery of Android. Why do some people have bad experiences?

I've wanted to throw my DX in the trash at times, but it's been a solid phone. Glitchy, but solid and I have no plans to make a change until I have to.

Then, the choice is getting an Android that will be "one-upped" almost before I get it activated, or an iphone that will go about a year before a newer "model".

0 Likes
Re: Bionic / Razr Scam
jsprake1
Newbie

With something that was supposed to rule all machines I do feel shafted, sorry. Im now sitting with my 3rd device the screen staying on and no Data for 10 minutes know.....THIRD DEVICE.

0 Likes
Re: Bionic / Razr Scam
junuh
Enthusiast - Level 2

Scam i dont think so. To strong of a word, I see good points on both sides and ill tell you why. My bionic that i went thru hell to get only has two isues horrible camera and no data only on wifi i have to do a battery pull to fix this. Why i say both sides have good points, 1(VZNY1...I see your point, i can see how you could be upset if you have your hopes up about a phone and have a hard time saving those $300 dollars for the upgrade and get a phone that doesnt do what you wanted to do.Some people dont have the money to spare, they expect to get what they paid for. This update thats coming out for the bionic better be a huge fix for this phone or it will cause more people to be upset. Maybe the bionic should not have come out.

 

2( The other side of the coin. I see why Verizon will never give people who complaint about the phone they just bought, a chance to upgrade to a newer phone thats coming out 2 months after. Its called business. Verizon is in it for profit. Dont ever think that a BILLION dollar company will ever do anything for you. Thats why they are number one. One guy in here said it right. Tmoblie will give you the chance to get the newer phone with out an upgrade so you can stay with them, and guess what they will be out of business in 2 years. Verizon used to have the best return pollicy. No disrespect but people like you made Verizon get smarter and take out all of the perks we had.

 

Remember i told you i went thru hell to get mine? Heres why. I opened 3 lines more on my account, 3 months ago. The day we were there we had chosen 2 of the 3 phones for sure 2 droid x2. The third phone was between the iphone 4 or the incredible 2. While we were making up our mind the Store rep. decided for us and put the droid inc2 on one of the lines, when we told him we wanted the iphone he couldnt take out the incredilble from the line and we had to come back the next day. After 4 hours in the store the exchange was done. A week thru the iphone i saw it was not the phone for me. Well on my 13 day the bionic was coming out, so i went back to the store to exchange it. The same rep who helped us the first time told me i couldnt exchange it any more cuz i had made the one time exchange from the incredible to the iphone, even though i never asked for the incredible. After another 3 hours in the store fighting with the manager, I left called customer service and after 2 days of one rep helping make the store realize that it was not my fault, they finally send me my droid bionic. You see how this was not my fault right?

 

 Heres why i told you my story. My neighbor had just passed his 14 day and the bionic came out. He went thru 3 droid x2 on purpose he would say they didnt work, he would make a scene in the stores and call customer service everyday all day long. He would tell us he was gonna have the bionic one way or another. Well one afternoon the Fedex truck showed up at his house with a BRAND NEW DROID BIONIC. No charge even exchange. He and other people like him are the reason why Verizon will never look out for us anymore. 

0 Likes
Re: Bionic / Razr Scam
Not applicable
1. Don't buy a smartphone if you have to scrimp and scrape to get it. You can 't afford it. Maybe you can't afford a cellphone at all. 2. Don't buy a new phone until it's been out at least 90 days and had at least one major software update. There are too many issues with new phones. 3. Don't buy a phone before you NEED a phone. 4. Don't buy a phone to boost your self-esteem. That's dumb. Nobody cares what phone you have. 5. Think about what you are doing before you sign a two-year contract for anything. Two years is a long time.
0 Likes
Re: Bionic / Razr Scam
silver6055
Specialist - Level 1

jsprake1 wrote:

With something that was supposed to rule all machines I do feel shafted, sorry. Im now sitting with my 3rd device the screen staying on and no Data for 10 minutes know.....THIRD DEVICE.


This type of thread is going on in lots of different forums, and I really still don't get it!

 

First: "rule all machines" is Marketing.   It is cleary and literally untrue (doesn't rule your car, the nuclear reactor four states away, your oven etc) so why does anyone think it means anything than "This is our coolest phone, for now."  Anyone quoting this as a reason for feeling scammed seems, um, foolish.  And you should listen to my view because  I "rule the air" because I have a verizon phone.

 

Second: the REAL issue is that for many, the Bionic has a lot of issues, hopefully mainly being fixed in the update.   This is where whatever energy you wish to expend should be spent, pushing Verizon/Motorola to fix it (if that does anything).  It is totally irrelevent that Moto released another maybe better phone shortly after.  At the time, you wanted the Bionic and that is what you got.  Now it has to be made to work.

 

So, my feeling is that those who complain for "flagship" reasons really are those who wanted to have, and been known to have, the latest bestest coolest phone, and now feel cheated.   Tough.

0 Likes
Re: Bionic / Razr Scam
droidsw
Specialist - Level 1

junuh wrote:

 

Remember i told you i went thru hell to get mine? Heres why. I opened 3 lines more on my account, 3 months ago. The day we were there we had chosen 2 of the 3 phones for sure 2 droid x2. The third phone was between the iphone 4 or the incredible 2. While we were making up our mind the Store rep. decided for us and put the droid inc2 on one of the lines, when we told him we wanted the iphone he couldnt take out the incredilble from the line and we had to come back the next day. After 4 hours in the store the exchange was done. A week thru the iphone i saw it was not the phone for me. Well on my 13 day the bionic was coming out, so i went back to the store to exchange it. The same rep who helped us the first time told me i couldnt exchange it any more cuz i had made the one time exchange from the incredible to the iphone, even though i never asked for the incredible. After another 3 hours in the store fighting with the manager, I left called customer service and after 2 days of one rep helping make the store realize that it was not my fault, they finally send me my droid bionic. You see how this was not my fault right?

 

 Heres why i told you my story. My neighbor had just passed his 14 day and the bionic came out. He went thru 3 droid x2 on purpose he would say they didnt work, he would make a scene in the stores and call customer service everyday all day long. He would tell us he was gonna have the bionic one way or another. Well one afternoon the Fedex truck showed up at his house with a BRAND NEW DROID BIONIC. No charge even exchange. He and other people like him are the reason why Verizon will never look out for us anymore.

 

____________________________________________________________________________________________

 

 

 

 

 

 

I also know someone that has attempted to "manipulate" the system to get a new phone. This person never even tried any troubleshooting. Not one reset. Nothing. He told CS he had. Long story short, VZW didn't cave and they shouldn't have. He paid to get what he wanted. Another example of why companies do what they do. There is a fine line between doing what is right for the company and what the customer wants.


0 Likes