Asurion Is It Safe?

[ChrisDroid]

I have had the droid on insurance. I need to get it replaced because of a faulty USB charger but I am afraid Asurion will force me to get a less then capable device as a replacement, how do I know what device they will send? I'd hate to seem like a thief and say I need a replacement and then change my mind when they offer a worse device then what I paid for....

Thanks

[RonAnderson]

Assurion will give you exactly what you have insured, if not they will upgrade you.  They will never give you something less.

[sslogic]

just got my droid replaced through them, its the same high quality droid as before, and most of my apps were reinstalled also

[August03]

You can view information about the Assurion at the link below.

http://support.vzw.com/clc/faqs/Features%20and%20Optional%20Services/faq_equipment_insurance.html?gr...

[PJNC284]

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RonAnderson wrote:

Assurion will give you exactly what you have insured, if not they will upgrade you.  They will never give you something less.

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Incorrect.   During the shortage a few months ago, they were offering the Ally or Eris as a replacement option.  Don't know if anyone was actually shipped those but that's what some were offered.  They did start shipping Droid 2's a limited number of people as replacements though. And they should be able to tell you what is being sent over the phone as long as it's in stock.

 

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RonAnderson wrote:

Assurion will give you exactly what you have insured, if not they will upgrade you.  They will never give you something less.

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[RonAnderson]

Pjnc. It will be a refurbished phone but you will receive the same phone you have insured. If there was a shortage of refurbished phones and you couldn't wait they would or will ask you if you want another phone as a replacement and give a few perks to go along with it if it is a phone of less value.

So far I have not had to use them for my Droid 1, but on phones in the past they have done right. I also have talked with three asurion reps since I have had the phone and they have told me the same thing, one even called me after I wrote an email to them about it. They will replace it with what you have insured or make up the difference.

[reallyniceguy]

Why are you filing an insurance claim for a faulty USB port? Isnt that covered under warranty?

[crb79]

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reallyniceguy wrote:
Why are you filing an insurance claim for a faulty USB port? Isnt that covered under warranty?

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If it is the charger that is damaged Insurance will not cover it. Besides why would you pay a $100 deductible for a $20 charger.  If the USB port was broken by a non-moto charger it won't be covered by warranty.