1. EVO customers were saying "This update is buggy... I need it fixed". Droid customers were saying the SAME THING.
So? What does that have to do with anything?
You said other customers with other carriers were saying weee... the update rocks. NO, they were saying "WHERE IS THE FIX TO THIS BUGGY UPDATE"
2. Reasonable people understand that when you say "Updates START today" it doesn't mean they will be COMPLETE today.
You totally ignored my point and chose a response based on semantics, indicating that you are more interested in being combative than actually addressing the issue. If an update takes weeks to conclude, it should be mentioned that the timeline is not a matter of hours or even days. It's like when you buy something online and then get an email that they're out of stock and won't ship for another month. People have expectations about how long things should take. It shouldn't take more than 8 hours to fly from LA to NY. It shouldn't take more than 2 weeks to ship a package. All I'm saying is that if you tell your customers that updates are STARTING today and the reality is that SOME customers won't see those updates for months...to me...that's a timeline that falls outside of a normal persons expectations. And something you fail to consider is that it doesn't matter whether that expectation is reasonable or not...it's your CUSTOMERS expectations. If you're response is that all Verizon's customers are **bleep**..well...you're not going to be running a very successful business.
I didnt ignore ANYTHING. The update is expected to take about 1 week NOT 3 months. I mean seriously, is 1 week that unreasonable?? How was I being combative? I was simply disagreeing with your assertions?
3. The actual OTA is not done by Verizon. They do the final testing and tweaks, but they do not actually do the updating. With the problem EVO had with manual updates, people should be happy it is done OTA. (doing it by RUU requires a hard reset of the phone)
This does not exclude Verizon's responsibilities to their customers. Tell me, who do I go to for an update? Do I go to HTC or Google? No. I go to Verizon. It wasn't my choice to have it setup that way. Again, if there are some extenuating circumstances it is Verizon's responsibility to communicate them. Verizon is very adept at sending me text messages about all the great things they offer; they can't use this to update impatient petulant customers about updates?
This was meant to counter the idea that Verizon should offer an online download. Since they do NOT actually do the download, how can they offer it? EVO was offered a similar thing and it screwed up phones.
4. Verizon only controls the very last part of the process. Even if they wanted to release dates, they would be foolish to speak up when it is out of their hands. Once it is in final testing, they dont even know until it has passed. Speaking about dates any more would give competition more info and possibly tick off customers when OTHER companies dont meet their dates.
Firstly, see my last response (the bit about this not being my problem) Secondly, are you serious? A 3 week variance in when an update happens is going to impact Verizon's share of the market? That's laughable.
I never said a thing about market share. However, Sprint shockingly pushed out their update a few days before the rumor was that VZW was about to push theirs. Is that coincidence? I doubt it since Sprint had not said a word about it until the rumor came out. Also, the Sprint update was flawed and was not ready. A 3 week varience will tick off many customers, look how mad the OP was here because the rollout was taking 1 week?
5. HTC/VERIZON did say the update would be out late 3rd quarter or 4th quarter. It is not late 3rd quarter. Sounds like they gave good intel, right?
Kind of, although whenever a company uses the term Quarter it means they're talking to their stockholders. When they use the term quarter without specifying whether it's a calendar or fiscal year they're not really giving any date at all.
NO, this is completely untrue. They were not releasing this information to their stockholders, it was a press release to their customers. 3Q stands for July-September. 4Q is October - December. Honestly, you know that. When releasing information about FINANCIALS, it MAYBE assumed you are talking fiscal year....... HOWEVER, when saying 3Q10, it means 3rd quarter of 2010 not 3rd quarter of fiscal year 2010-2011.
6. Sprint beat Verizon with their update by 2-3 weeks BUT it was buggy and screwed up peoples phones for over a week. So, which would you rather .... earlier update and a screwed up phone for a week.... or wait on enhancement and get it right?
So, by that logic then, nobody should ever release any updates at all because the first one will be buggy and people will complain.
The first update doesnt NEED to be buggy. If you are first and not buggy..... that is ideal.
After reading your reply, it is you who comes off combative. I dont have the update, I have been waiting 6 weeks for it. I NEED the fixes the update is suppossed to bring. I have spoke to over a dozen HTC and VZW reps. However, I fail to see why people are going nuts. In the end they gave a date and met it. I do appologize if I came off as combative, I do believe my post was directed at making counterpoints to your (and the OP) posts. I will be interested in your thoughts, but I will also work harder not to be combativein tone or meaning
