3g disconnected

[bbeard]

My Droid 2 global hasn't connected with the 3g network for several days.  Any idea why or how to reset?

[tikibar1]

Have you tried putting it in airplane mode for a minute or so, or re-booting the phone ?

[bbeard]

Airplane mode for several minutes, then back on....nothing

Power off for several minutes and then back on....nothing

Battery and SIM card out and then back in....nothing

It's been a frustrating week

[tikibar1]

bummer 

[vzw_customer_support]

I would be super frustrated myself, bbeard! I'm really sorry to hear about all of the problems you've encountered. Are you still having the same experience with your service? You've already completed many of the first few steps we would take to resolve this issue. If you still need help, send a Direct Message and include an alternate contact number.

ChaunceyM_VZWSupport

Follow us on twitter @VZWSupport

[bbeard]

The issue seem to have resolved itself. It was frustrating, but not the

end of the world

Thansk

On Wed, Jan 23, 2013 at 2:29 PM, Verizon Wireless Customer Support <

[bbeard]

AND.......the 3G has decided to disappear again.  bluetooth and wifi both off and my little 3G icon just doesn't appear to like me anymore

[vzw_customer_support]

Oo gosh bbeard! I thought we had this thing resolved. I appreciate you working with us. I want to ensure that we are able to come to a resoltion here. When you notice that you lose the 3G icon are you losing data connection as well?

Can you please head into your Settings > Wireless Networks > Mobile networks > Network Mode. Please check if the device is in CDMA mode. If not please select CDMA and power cycle the device. Let's end this frustrating time bbeard.

YosefT_VZW
VZW Support
Follow us on Twitter @VZWSupport

[bbeard]

Needless to say, I actually found (stumbled upon) a solution.

Battery & Data Manager > Data Delivery > Data Enabled. I had the "Enable

data access over Mobile network UNCHECKED. Once I checked the box, all

worked fine. I turn off wireless and 3G shows up. I'm out and about, and

3G is with me.

If I follow the path you referenced: Settings > Wireless Networks > Mobile

networks > Network Mode, and select CMDA (it is currently Global), what is

the difference? Should I select Global only when I am out of the country?

On Thu, Apr 11, 2013 at 8:52 PM, Verizon Wireless Customer Support <

[Ann154]

bbeard wrote:

Needless to say, I actually found (stumbled upon) a solution.

Battery & Data Manager > Data Delivery > Data Enabled.  I had the "Enable

data access over Mobile network UNCHECKED.  Once I checked the box, all

worked fine.  I turn off wireless and 3G shows up. I'm out and about, and

3G is with me.

What you found is the way to turn on and off the cellular data connection.