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Re: usb551L error MBNOx80548212

Community Manager
Community Manager

I'm sorry to hear that. We won't be able to identify the root cause until we can determine if this is your device or your PC. Have you tried all of the USB ports on your PC?

ChaunceyM_VZW

Follow us on twitter @VZWSupport 

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Re: usb551L error MBNOx80548212

Yes

On Oct 1, 2013 11:25 AM, "Verizon Wireless Customer Support" <

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Re: usb551L error MBNOx80548212

Community Manager
Community Manager

Thank you! I appreciate the information. Does the computer recognize the device when heading into the Control Panel? 

YosefT_VZW
Follow us on Twitter @VZWSupport

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Re: usb551L error MBNOx80548212

Yes it does it shows that I have the coverage and everything but when I try

to connect I get the error message I also receive text messages on the

device when its inserted into the computer

On Oct 3, 2013 12:01 PM, "Verizon Wireless Customer Support" <

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Re: usb551L error MBNOx80548212

Community Manager
Community Manager

Hi midnightsilver,

Thanks for clarifying! In an effort to confirm the connectivity, please try these steps: http://vz.to/15cFJuw .
Keep us posted with the results.

Thanks for your contribution to our community forums,

AyaniB_VZW

Follow us on Twitter @VZWSupport

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Re: usb551L error MBNOx80548212

I just tried using the prompts like you requested I do none of them worked

they were a complete failure

On Oct 5, 2013 12:28 PM, "Verizon Wireless Customer Support" <

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Re: usb551L error MBNOx80548212

Community Manager
Community Manager

Thanks for trying that Midnightsilver. Please try deleting the VZaccess manager program and redownloading it and retest.


JoeL_VZW

Please follow us on twitter @vzwsupport

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Re: usb551L error MBNOx80548212

Read earlier comments by your own people then read my replies

On Oct 9, 2013 7:41 PM, "Verizon Wireless Customer Support" <

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Re: usb551L error MBNOx80548212

Community Manager
Community Manager

My apologies midnightsilver,

I do see that you've already completed the above step. Let's make sure we get to the bottom of this right away. It's interesting that your device is still making a connection to receive voice services (text) but not data.

Do you have any older modem connections that may be causing a conflict? Check here: http://vz.to/16WbATI on how to remove.

What about your computers power management capabilities? Review them here to disable: http://vz.to/17vRs4d

Thanks!

MelissaM_VZW
Please follow us on Twitter @VZWSupport

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Re: usb551L error MBNOx80548212

don't worry about it my computer crashed so I'm not doing anything with it

for a while

On Oct 11, 2013 8:44 PM, "Verizon Wireless Customer Support" <

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