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Re: still more 3g horrors....

Member

Well, just after my previous post Verizon answered my email.

 

They took me through several steps to try and fix my slow problem. Some of the steps I had already tried.

 

I did several speed test after I went through their steps and the first one was much better than I had been getting , 500s kbs, then the next was in the 300s the the next one was in the 200s.  It is still like always. Sometimes I can log on and have a halfway good speed then after just a few minutes on it slows down until it is miserable to even try and do anything on the internet. Don't know what we will do!!!!!

 

 

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Re: still more 3g horrors....

Sr. Member
want2, they don't delete these posts because Verizon is smart enough to know that silencing complainers creates far, far more bad PR than it quells. That's why they reocmmend calling customer service for troubleshooting.

When you guys called in the past did you get over to tech support or did you only talk to the first rep you reached? The first tier you reach, no matter what you choose in the automated system, gets you to customer service, NOT their Tier 2 tech support team.
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Re: still more 3g horrors....

Member

Having same problem near West Palm Beach, Florida.  Slowed down starting 2 months ago.  Now slower than old dial-up.  Checked computer by signing onto a relative's wi-fi net.  No problem so figure it has to be my modem or an overload of the system.  Will try to get to Verizon tech but doesn't sound like they can help.  Beacon1

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Re: still more 3g horrors....

Verizon Employee

Thanks for your inquiry. In reviewing your post, it was not mentioned what exact 3G modem you were using that had the errors. There maybe a new software update for that same 3G modem. This update could try and resolve the issues. Please use the link below to go to the website. I used one of our 3G modems in the link. However, if the modem you have is not the same one I linked you to, please simply use the tab to change to your device and enter the name of it or check the listing for your modem.

 

Then go to your exact 3G modem. There will be a notification along side the picture of the modem saying if there's a software update available. Also, you can scroll through the lists of helpful trouble shooting tips to try and assist you further if needed. The link is: http://support.vzw.com/clc/devices/index.html?p=3136&m= 

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Re: still more 3g horrors....

Member

Okay...so here is the deal.  

 

I have been suffering from extremely slow 3G data speeds in the area where my office is located for many weeks.  I've made several calls to customer service and was told, twice, that as long as I had a good signal (I do) and a connection, albeit a very slow one, that nothing was wrong and there wasn't anything they could do.  My speeds have been as slow as .08 Mbps down and 0.00 Mbps up.  Unacceptable, considering that pretty much makes my iPhone a pretty paperweight.  Additionally, I had a tethering package that was rendered useless.  

 

After numerous failed attempts at dealing with tech support, I went to this website:

 

http://aboutus.vzw.com/leadership/area/index.html

 

and emailed the office of the Regional President for my area with a detailed explanation of my issues, the steps I had taken to attempt resolution, and expressed my extreme dissatisfaction with the network speeds I was experiencing.  

 

I received a very nice phone call from a very knowledgeable man who actually listened to what I was saying, took down some detailed information from me (dates/times and results of my speed tests).  What he said was that it was likely that there was a tower in my area that was experience an issue, but that it only affected certain phones, depending on what channel they were assigned.  We ruled out it being my device because I get in excess of 1 Mbps down in other locations; it's only at my office that I'm having the issue.  

 

He opened another trouble ticket, and I am still awaiting resolution.  

 

My issue is not solved yet, but they are at least aware of it and looking into it.  I got much further going this route than I ever did calling customer service and tech support.  I am very disappointed that my concerns were dismissed, but was please to hear that the office of my Regional President took my concerns seriously and are trying to correct the issue.

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Re: still more 3g horrors....

Member

I have had 3 trouble tickets, a new device and still have the slow speeds. My main issue is the upload, the download will run between 0.8 but the upload is a amazing slow 0.10 or 0.20 on good days. After doing research upload speeds on 3g are suppose to average around 0.7 or 0.8. I wish I had 4g, but living in a small town it will probably be 2013 before that happens.

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Re: still more 3g horrors....

Member

Verizon sure seems to be going down hill on data service. My iPhone 4 3G used to play videos fine, now almost every single one is choppy at best, it's so frustrating why should we continue to pay high prices for SUB STANDARD Service?

It does this everywhere I am at Except on WIFI. So it's not the phone it's Verizon's service. I have done multiple updates, itunes, *228 option 2 and option 1. None have helped.

If I can't get the service I pay for I might as well go with another carrier.

VERIZON!! Your time is running out!!!!!!!!  And so Is my Patience!!!

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