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Need help for PIA app

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Is there a reason why one cannot get PIA (Private Internet Access) to work on a PC while connecting to the web via a Verizon Jetpack?

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Re: Need help for PIA app

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The last Network Connection that was used is still using the PIA configuration.

Open Network Connections

Right click a Connection and select Properties

If all the boxes are unchecked, hit Cancel, because this is not it, try the next Connection

Double click "Internet Protocol Version 4 (TCP/IP)"

The title of this applet should read "Internet Protocol Version 4 (TCP/IP) Properties"

Obtain IP address automatically and Obtain DNS automatically should be selected, if they are not then enable them and click OK. Go through each Network Connection to make sure all are set to obtain IP and DNS automatically.

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Re: Need help for PIA app

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Do you mean the Windows (v.58 or higher) OpenVPN client software?

YES, you're doing something wrong!

Is your login and password right? Are you sure they're right?

Is the account active as in not expired?

Verizon may have issues with your server, try another one.

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Re: Need help for PIA app

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I was referring to the operating system I am using.  The PIA version is 62. Yes, login and password is correct, as it logs in immediately and the red frog goes to the green frog.  The account was setup 3 days ago.  I am sorry, but I am not sure what you mean by trying another server.  Could you explain?

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Re: Need help for PIA app

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If it turns green your account and login are correct. When Green, right click it in the notification area and select Disconnect. After it turns Red, right click it and you'll see the list of servers (by Region). Select any one to change the server and Connect using PIA -- the ones close to you are usually the fastest. Alternatively, scroll through the listing and select Settings where the Region (server) can be selected. 

DNS Leak Protection may be problematic and changing the server (Region) may fix it. DNS Leak Protection enabled is the preferred setting, but disable it to test if PIA is not working.

Right click when Red and select Connect or a server to restart the VPN connection. If it still isn't working go to the website Support > Support Center > Submit A Request, after reviewing the FAQs to make sure your issue isn't in the FAQ.

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Re: Need help for PIA app

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Thank you for your help.  I did what you suggested and tried various servers, but still have the problem.  I get a green frog but when I seek to open a web page I eventually get the connection timed out error.  Upon running a diagnostic I get three errors:

website www.microsoft.com is online but is not responding to connection attempts

the connection between your access point, router, or cable modem and the Internet is broken.

The default gateway is not available

I could not find anything on the FAQ page.  Someone suggested checking for a VPN thru-put option in my Jetpack administration settings.  I found nothing.  I am at a loss at this point and stand to lose my $40 because I paid for the service with  a gift card.  I am not a happy camper.

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Re: Need help for PIA app

Sr. Member

The last Network Connection that was used is still using the PIA configuration.

Open Network Connections

Right click a Connection and select Properties

If all the boxes are unchecked, hit Cancel, because this is not it, try the next Connection

Double click "Internet Protocol Version 4 (TCP/IP)"

The title of this applet should read "Internet Protocol Version 4 (TCP/IP) Properties"

Obtain IP address automatically and Obtain DNS automatically should be selected, if they are not then enable them and click OK. Go through each Network Connection to make sure all are set to obtain IP and DNS automatically.

View solution in original post

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Re: Need help for PIA app

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Howdy, I have finally traced the problem to the Jetpack.  I installed the PIA app to my Note 4 cell phone which uses AT&T.  Pia works just fine on it.  When I connected the phone to WiFi via the same Jetpack I get the same problem as with my PC.  I have a friend who has the same Jetpack and his PC and phone work fine on it.  We have compared Jetpacks and can't find any differences in settings, so we are baffled.  I have searched Verizon and can't find any articles on the problem.  I suppose I could call their tech service and see what they say.  Any recommendations?

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Re: Need help for PIA app

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I already told you what is wrong, PIA is still using the configuration it last configured. PIA redirects your internet connection through it's TAP Adapter and this adapter is still configured to be used even though PIA is disconnected.

Assuming you don't have Hyper-V or any other VMM installed and you're using Windows 10, PIA has configured your Wi-Fi Network Connection with a static IP address that has no DNS configuration:  this is exactly what is producing the three errors you're getting.

All you have to do is open the IPv4 Properties for the connection and change the configuration from Manual to Automatic for both the IP address and DNS, as I outlined in my previous post.

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Re: Need help for PIA app

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Update:

> I already told you what is wrong, PIA is still using the configuration it last configured.

This was due to a bug in earlier versions of the PIA Windows Client. Versions after 0.68 do not exhibit the problem and no extra steps (reset IPv4 properties from manual to automatic) are necessary.

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