Re: Jetpack speed became very slow
John_Getzke
Champion - Level 1

Oh I see.  Thanks for posting your contract.  This helps paint a better picture for me and I now understand that you do not have a typical contract with VZW like most consumers.  You were able to strike a deal with VZW for unlimited data on your Jetpacks with a stipulation built in.  IANAL but as I read it VZW reserves the right to do whatever they want if they feel you are "abusing" the contract.

This blub catches my eye in particular:

"We reserve the right to protect our network from harm, which may impact legitimate data flows. We reserve the right to limit throughput or amount of data transferred, and to deny or terminate service, without notice, to anyone we believe is using an Unlimited Data Plan or Feature in any manner prohibited above or whose usage adversely impacts our network or service levels"

So then I would say yes, VZW can certainly throttle or outright terminate your users if they feel it is relevant under your current contract.  They have it worded very carefully so that they do not have to commit to a particular punishment which leave them able to do whatever they feel is best (apparently including termination).

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Re: Jetpack speed became very slow
John_Getzke
Champion - Level 1

For the OP I admit throttling could be a real possibility.  I do not have enough experience to confirm how these special situations work.  The OP has a unique government contract that normal users do not have access to.  According to what was negotiated VZW could always throttle but only recently decided to enforce it.

For the rest of us on a normal data plan the data disclosure holds true and is our only real leverage against VZW.  We can and normally do work with VZW support reps in a slow performance situation to get devices swapped out or whatever else seems appropriate until the issue has been resolved. The perception of a throttling service is one thing, the actual application of it is another.

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Re: Re: Re: Jetpack speed became very slow
7e18n1
Specialist - Level 3

Of course it is!  You made a broad statement without boundaries.

1.78 to 2.96 megabytes per second is 4G and not slow.

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Re: Re: Re: Jetpack speed became very slow
lookinforanswer
Contributor - Level 2

+1

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Re: Re: Re: Jetpack speed became very slow
lookinforanswer
Contributor - Level 2

+1 on the speeds.  That is not slow however the advertised speeds are 4-12M considering 3G is 1.2M.

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Re: Re: Re: Re: Jetpack speed became very slow
7e18n1
Specialist - Level 3

The Verizon advertized speed is 5-12 Mbps which means “megabits per second.”

Divide by 8 to get bytes or 0.625-1.5 MB/s megabytes per second.


I clipped the snip because it was going almost twice as fast expected and it still is.

1.78 MB/s ~ 15,000,000 bps

2.96 MB/s ~ 25,000,000 bps

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Re: Re: Re: Re: Jetpack speed became very slow
lookinforanswer
Contributor - Level 2

The fact remains that they are not implementing Network Optimization per se.  Contract or not is irrelevant they do and are throttling. 

All I'm saying is making sure there is sufficient service for all is Network Optimization from my understanding not that a certain group has to give up theirs to serve others which seems like discrimination to me.  As John stated the paragraph is not directed to any single or grouped use types they consider "harmful".  If "harmful" consists of checking email and normal surfing while staying within a limited data allowance with the account, (not unlimited) then there may be some upset users out there all in the name of Network Optimization.

In my opinion, "harmful" would constitute a. hosting an email server for public users, managing a public WIFI connection things like that.  If they limit the throughput of the data of users on an average for those in heavy use areas that would be understandable, hence Network Optimization.  If there is tower overload then it's understandable and wouldn't impact users as dramatically since it would be a shared responsibility for having access to a shared service.  Kind of like telephone party lines back in the day. (Is that showing my age?).

If you have one user that is simply being a data hog then so be it punish them and that would be understandable.

Maybe they should poll their coverage areas for interested parties to allow the erection of towers for them or something so they can provide the data to those that desire and also those that require the service.  There are hundreds of thousands of users out there that don't have the option of landline service and though this service was not intended for primary use, there are some out there who have no other choice besides dialup, yet in the current situation may be a better choice should they be punished with .25M download speeds.   Even if they squash the whole unlimited data thing, if that's the problem and impose limits based on averaging the past usage that would be acceptable and not make it seem as if they were out to bump certain groups of users.  Though I don't know if unlimited is the problem as there are users that don't have that luxury suffering from the same thing.

It also doesn't make sense to constantly be working on and implementing faster speeds when they won't allow the use of that data.

I shall step down from my soap box and turn the floor back over.

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Re: Re: Re: Re: Jetpack speed became very slow
lookinforanswer
Contributor - Level 2

Nice. Thanks.

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