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Jetpack disconnects from pc

Member

My verizon jetpack 4G LTE keeps disconnecting from my Apple PC and is hard to reconnect. The PC is new also. Any suggestions on how to help this problem?

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Re: Jetpack disconnects from pc

Verizon Employee

Hello 2inboomer

It's very irritating having connection issues with your Jetpack. I know how important a stable internet connection is. Let's get this fixed together.

Please try to reset the Jetpack and retest. Here's a link to the reset: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=40712

Does the jetpack have the most updated software? Here's a link to update the software:

http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=53973&sayt=software update jetpack*

Please try these two suggestions and let me know if you still have an issue.

Thank you

JoeL_VZW

Please follow us on twitter @vzwsupport

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