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Jetpack disconnects from pc
2inboomer
Newbie
‎03-17-2012 07:18 AM

My verizon jetpack 4G LTE keeps disconnecting from my Apple PC and is hard to reconnect. The PC is new also. Any suggestions on how to help this problem?

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Re: Jetpack disconnects from pc
JoeL_VZW
Verizon Employee
‎03-20-2012 11:40 AM

Hello 2inboomer

It's very irritating having connection issues with your Jetpack. I know how important a stable internet connection is. Let's get this fixed together.

Please try to reset the Jetpack and retest. Here's a link to the reset: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=40712

Does the jetpack have the most updated software? Here's a link to update the software:

http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=53973&sayt=software update jetpack*

Please try these two suggestions and let me know if you still have an issue.

Thank you

JoeL_VZW

Please follow us on twitter @vzwsupport

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