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HomeFusion disconnecting 5+ times per day, out 5-10 minutes each time

garc
Member

HomeFusion is disconnecting 5+ times per day, out 5-10 minutes each time.

When it is up, it is fabulous. Signal quality is always great.

Main router page says just Connecting... when this happens.

Any one know why? Thanks.

Router logs show this:

Oct 23 20:48:20 2012System LogWAN LTECAN-Tr69 open admin pdn: pstate(0,0), ifstate(2,2)
Oct 23 20:48:20 2012System LogDebug Msgdbg> mt_cwmp_init_transaction - cwmp->sess (nil) 0 event_code 4 0 0
Oct 23 20:48:18 2012System LogWAN LTEDetect an event code : 0 - state 2 (3)
Oct 23 20:48:18 2012System LogWAN LTEDetect a PDN event : ME DETACH - state 2 (3)
Oct 23 20:48:18 2012System LogWAN LTEDetect a PDN event : ME PDN DEACT 3 - state 2 (3)
Oct 23 20:48:18 2012System LogDebug Msgdbg> if_tryup: ifstate(1,2), pstate(0,0,0), 1(3)
Oct 23 20:48:18 2012System LogDebug Msgdbg> if_disconn: states (1,-0),(0,0,0), reason 1, Enabled(3)
Oct 23 20:48:18 2012System LogDebug Msgdbg> if_notify: 3->2, states(1,2) (0,0,0), 1(3)
Oct 23 20:48:18 2012System LogDebug Msgdbg> if_notify: 4->3, states(1,2) (0,0,0), 1(3)
Oct 23 20:48:18 2012System LogDebug Msgdbg> rm_conn(0): state(3,3)
Oct 23 20:48:17 2012System LogDebug Msgdbg> rm_conn(3): state(0,3)
Oct 23 20:48:16 2012System LogDebug Msgdbg> rm_conn(2): state(3,3)
Oct 23 20:48:16 2012System LogDebug Msgdbg> rm_conn(1): state(0,3)
Oct 23 20:48:16 2012System LogDebug Msgdbg> tm_close_pconn: mdmerr 0 state 8 reason 14
Oct 23 20:48:12 2012System LogDebug Msgdbg> if_disconn: states (8,-0),(3,0,3), reason 14, Enabled(0)
Oct 23 20:48:12 2012System LogWAN LTEForced IMS disconnection (0)
Oct 23 20:46:44 2012System LogDebug Msgdbg> ver_conn(0): state 3, Enabled(1)
Oct 23 20:46:21 2012System LogDebug Msgdbg> add_conn(0): state 2 Enabled(0)
Oct 23 20:46:21 2012System LogWAN LTEDetect a PDN event : ME PDN ACT 1 - state 9 (0)
Oct 23 20:46:20 2012System LogDebug Msgdbg> add_conn(0): state 0 Enabled(0)
Oct 23 20:46:20 2012System LogDebug Msgdbg> rm_conn(0): state(3,0)
Oct 23 20:46:18 2012System LogWAN LTEDetect a PDN event : NW PDN DEACT 1 - state 9 (0)
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Re: HomeFusion disconnecting 5 times per day, out 5-10 minutes each time

Community Manager
Community Manager

Fabulous service should be yours all the time garc! With the disconnects you're describing, let's start with a simple reboot http://bit.ly/ZK9Ch8 of your router and cantenna. It may take about 10 minutes for everything to re-register and restore, but it's a great way to get those connections to be amazing all the time.

Keep me posted if this doesn't help.
JenniferH_VZW

Please follow us on Twitter @vzwsupport

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Re: HomeFusion disconnecting 5 times per day, out 5-10 minutes each time

scott21
Novice

rebooting not gonna help its a bad firmware update that happened in august. this needs get fixed and soon. the morons the vendors must been half sleep for releasing a bad firmware and now taking there sweet time fixing. i say to all having this issue is to keep calling or demand a credit until fixed.

I'm giving this til next month and i am gone.

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Re: HomeFusion disconnecting 5+ times per day, out 5-10 minutes each time

jonusko
Member

I am seeing the same thing. Some days it does not disconnect, today it has disconnected twice already. It automatically reconnects in 5-15 minutes. Is there anyway to determine if it is an antenna or network issue?

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Re: HomeFusion disconnecting 5+ times per day, out 5-10 minutes each time

scott21
Novice

I am not sure what part you dont understand but new router/ antenna not gonna help period. its a bad firmware causing this.

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Re: HomeFusion disconnecting 5+ times per day, out 5-10 minutes each time

jonusko
Member

Glad that you are so confident on the cause, but I never asked about a new router/antenna. My question was how do you find out if Verizon is experiencing a 4G network or internet infrastructure outage? BTW, it is also possible that proper fix requires an update to the hardware which Verizon would not want to roll out to all customers if they could avoid it. Unless I hear the root cause analysis directly from the engineers working on the issue, I view all discussion of the cause as pure speculation.

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Re: HomeFusion disconnecting 5+ times per day, out 5-10 minutes each time

garc
Member

I can tell you that those dbg messages weren't in the log when I first got HomeFusion, then after a while they were.

As I don't know when the firmware was updated, I can't say for sure, but I suspect scott21 is correct about the bad firmware update. I guess I am patiently waiting for another firmware update to correct the issue. My other choices are very limited.

And no, power cycling the HBR and HBA do not help.

I wish I could get a straight answer from Verizon, but they are more impenetrable than DMV.

Best of luck guys.

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Re: HomeFusion disconnecting 5+ times per day, out 5-10 minutes each time

scott21
Novice

Yeah this sucks hope it's fixed soon.

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Re: HomeFusion disconnecting 5+ times per day, out 5-10 minutes each time

scott21
Novice

It has been confirmed a bad firmware update. And this is person i talked to head of verizon's homefusion. And on top of that the vendor/ manufacturer is aware of it. 

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Re: HomeFusion disconnecting 5 times per day, out 5-10 minutes each time

wongat
Member

Hi Jennifer @ Verizon

A simple reboot of the router and cantenna is not going to permanently fix this issue. Its been going on at least since August 2012. The issue is a bad software on the cantenna and its affecting areas such as KY, GA, TN, and OH.  I have emailed the manufacturer of the cantenna, I think its PCI and they emailed me telling me that its a known issue but no idea when it will be fixed. It could be a few week or a few months or possibly at least a year.

I think what Verizon should do is refund the money including installation and any fees paid for the service to all affected customers and take down the service until fixed or find a new manufacturer for the Cantenna or work with the engineers with PCI to come up with firmware fix asap. This issue is obviously affecting enough customers where telling your customers to wait is not going to work anymore. I don't mind waiting if I know that a fix is definitely coming and an actual date. Its very frustrating to have a company not support their customers in coming up with a fix on this asap such as a solution within the next 2 weeks. I was in the middle of taking another exam and got an F on it because your service disconnected me.

I think I might join the bandwagon and if this issue is not fixed by the end of January 2013 I'll be calling for a full refund. I am not confident that a permanently fix will be generated by Jan 2013 which is sad. Is anyone else with me - I mean what is it going to take for Verizon to come up with a solution on this permanently. The sad part of all of this is Verion tells me its an issue with a firmware on the cantenna and the manufacturer of the cantenna tells me to  be patient and wait for a fix and when I pressed the issue some more, the manufacturer of the cantenna tells me Verizon has to approve the fix but Verizon says they are waiting for a fix from the manufacturer. So, I am not sure what it is.