I completely sympathize. I have posted elsewhere my experience and disgust with Verizon about the issue of large data sessions of multiple GBs when there is no computer or devise connected to the Jetpack. But worse is the total arrogance of the Verizon representatives I have spoken to about this issue. Forgive me if I re-post, but, I want to share my experience as widely as possible to warn-off anyone from doing business with Verizon. I have 5 iphones and despite streaming videos on youtube, etc, I have never exceeded the 3GB plans on any phone. Now I have had a jetpack for 5 days with only one laptop from my office which is connected to the jetpack and have 7 GB of data use, having never streamed a video, never downloaded a file other than short emails, and have all automatic updates off on my computer. In fact, the way our organization configures our laptops, it is impossible to update or download software, and certainly I would never use the office laptop for streaming, etc. I originally purchased the jetpack so I could read and send work emails while on vacation where I do not otherwise have internet access and using my phone is cumbersome. What a terrible mistake and please, everyone, do not make the same error by doing business with Verizon! Anyway, here is my original post.
"I wish I had read these posts before purchasing a jetpack and opening an account with Verizon. I purchased a new 6GB data plan. Within hours of connecting the devise to the network it registered over 3G of data usage, even when there were no devises (e.g, no computer or any other wireless devise) logged into to the jetpack. Two days later there was another 1.5 GB data session, again when there was no devise connected to the jetpack. In fact, there has only ever been one computer connected to the jetpack (as access is password protected), and that computer was on an airplane several hundred miles away when the data session occurred. I called customer service and spoke to someone named Jeff (he refused to identify himself further) who indicated that it is "normal" and not unexpected since the Jetpack updates and connects to the network, especially soon after activation. He admitted that there would be large data sessions even when all devises were shut, and the data use (e.g.,3GB) was just due to "normal" network activity. Needless to say I expressed my outrage, but he said, "that is just the way the system works and I should not be surprised by intermittent large data sessions, even if there is no devise connected to the jetpack". I asked him, "Can you imagine if your phone suddenly showed 4GB of extra data usage, evening though there was no email downloaded or website visited, just by virtue of your phone being on Verizon's network?" His response was simple: this is not a phone. Beware of Verizon jetpack. I certainly will terminate my service and end any other relationships with Verizon as soon as I can. This really is unethical, and possibly criminal."
