Placed order to bring all 3 of my devices from Sprint, to old unlocked Moto g6s and an iPhone X. The new SIM cards showed up today and all I had to do was insert them and the Motos activated right away. However, the iPhone did not. I got in touch with Sprint so they would unlock the iPhone, which they did but said it could take 24 hours to process completely. When I try the new Verizon SIM card, it gives me an error that says the SIM Card is not Supported, it's from a carrier that's not supported under the activation policy assigned by the activation server.
Anyway, it's after 7:00 (my local time) so it's after hours, but support funnels me into Live Chat. I haven't gotten an agent, although it assures me they'll get me, but I'm wondering is Live Chat 24/7? Or are the hours of this, for real agents not virtual ones, reduced because of COVID too?
Thanks.
