Jayrose, thank you so much for those details. Since you've activated the Key2 have you been able to go into the App Store and download the Verizon Message Plus application? KevinR_VZW
We appreciate all the steps you’ve taken, Jayrose. It’s terrible to hear that some messages still have not synced despite all your efforts. We’ve exhausted all we can do here over the forums. The time has come to compare certain features on your account and line to what is needed for proper sync. Since you have a business account, we must ask you to contact your business liaison or the Business Support Center at 800-922-0204, as we cannot access the account here and the Business Support Center cannot access this thread.