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New phone using my old sim cars

Member

I just bought a Oneplus 7 pro directly from one plus then moved my old SIM card to the new phone. I am able to send text messages but I am unable to receive any. Do I need to contact Verizon for a new sim or what is going on? 

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Re: New phone using my old sim cars

Member

Verizon still hasn't sent a memo out to their support teams, I guess, because the exact same issues people had with the 6T at first are now happening with the 7 Pro. Since I spent a fair amount of time fighting with this, I got some extra info from them and thought I'd share it.

There are TWO features that must be set on your account feature package:

  1. CDMA-less Device Provisioning

  2. HD Voice Calling                                                                                                                                                                                                                                                                                                                                          i found this on the internet but try to call  the tech support fot

OnePlus 8 5G UW

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Re: New phone using my old sim cars

Member

Verizon still hasn't sent a memo out to their support teams, I guess, because the exact same issues people had with the 6T at first are now happening with the 7 Pro. Since I spent a fair amount of time fighting with this, I got some extra info from them and thought I'd share it.

There are TWO features that must be set on your account feature package:

  1. CDMA-less Device Provisioning

  2. HD Voice Calling                                                                                                                                                                                                                                                                                                                                          i found this on the internet but try to call  the tech support fot

OnePlus 8 5G UW

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Re: New phone using my old sim cars

Community Manager
Community Manager

We always want to make sure that you're able to receive text messages, especially on your new phone! We'll be sending you a Private Note to better assist you. 

 

 

 

LauraF_VZW

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