I recently brought 4 phones over to Verizon from Sprint. I received 4 e-gift cards at $250 each on July 23. I tried to use them yesterday to pay my upcoming bill and to my surprise two of the 4 cards had a ZERO balance. I spent 4 hours on the phone with Verizon but no resolution. I have read in multiple places that Verizon employees actually steal these cards??? Are you kidding me? Back to shopping for a new cell phone provider. This is unbelievable.
Thank you for your attention. Getting in touch with Verizon has been so difficult for anything. I am regretting bringing over my 6 lines on my account. Have you ever dialed that number you provided? If so, you would know that it is only an automated line offering choice of 1 for your card balance and 2 for terms and conditions. You can never talk to a live rep on that line. I am so disappointed in Verizon customer service and have wasted countless hours trying to get assistance. Shame!