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cannot text on q10
csmac
Newbie

just got the q10 and i am unable to send or receive texts.  i've tried w/iphones and samsungs.  i get general problems everytime i text.  any ideas?

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Re: cannot text on q10
vzw_customer_support
Customer Support

@csmac

Let's ensure you're able to send and receive texts on your newly purchased BlackBerry Q10!  First, I need to ask you a few questions to better understand what could be causing this.

What model phone did you have prior to activating your new BlackBerry Q10?  Were you able to send and receive text messages on your previous device without problem?  Are you able to make and receive calls on your current BlackBerry device?

Please try soft resetting your device by following these steps: http://vz.to/1s6yRvY, then retest your text messaging.  Keep me posted so that I can further assist.  Thanks!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

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Re: cannot text on q10
vzw_customer_support
Customer Support

@csmac

Let's ensure you're able to send and receive texts on your newly purchased BlackBerry Q10!  First, I need to ask you a few questions to better understand what could be causing this.

What model phone did you have prior to activating your new BlackBerry Q10?  Were you able to send and receive text messages on your previous device without problem?  Are you able to make and receive calls on your current BlackBerry device?

Please try soft resetting your device by following these steps: http://vz.to/1s6yRvY, then retest your text messaging.  Keep me posted so that I can further assist.  Thanks!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

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