bb bold 9930 7.1 bundle 2123 messed up my phone big time

[sbhellmann]

Hi guys,

last week I was prompted to update my phone and finally decided to do so last night which was a big mistake. The phone will turn on but the OS messed up the layout, touch screen and overall functionality. I receive emails, text etc but cannot read them because certain icons are missing in the menu or will not open when selected. Is there any way to reload the old OS?

Thank you very much in advance,

sbhellmann

[charles82]

That happned to me when I downloaded OS 7.1. You will have to use blackberry desktop manager. Back up all your files and re-install.

[sbhellmann]

Hi Charles82,

thank you for the fast reply and help! I will try it out and get back to you.

Best,

Shannon

[charles82]

Ok great. Good luck!

Charles << Personal information removed to comply with >>

"I shall pass through this life but once. Any good therefore that I can do, or any kindness I can show, let me do it now. Let me not defer or neglect it. For I shall never pass this way again."

-Etienne de Grellet

Sent from my Verizon Wireless BlackBerry

Message was edited by: Verizon Moderator

[sbhellmann]

Hi charles82,

I tried it last night and it worked! Thanks a lot! My verizon dealer told me the phone was completely broken and wanted to sell me a new phone. Im sure glad you helped me save that money!

Have a good one,

Shannon

[charles82]

You're welcome Glad everything worked out for you! Pay it forward and

take care!

On Wed, Nov 28, 2012 at 1:00 PM, sbhellmann