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Why does my battery life suddenly drop to zero?

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I have a less than 2 yr old bold and the battery life suddenly drops from 60% to zero (red open rectangle) radio will go off. Will plug in charger and it quickly restores to about 60% and charges to full, Replaced battery no change, Latest OS 7.1. It appears to be a software issue, any help Verizon?

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Re: Bold 9930 battery life suddenly drops to zero

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ka2qit, it is not uncommon for the on-device battery meter to be off-sync with the actual battey charge. Understand, the on-device meter is software based and basically a calculation of the historical charges/use, the power currently in use, etc., and is calculated.

Try this, with your Bold connected to a wall outlet charger, and powered on, remove the battery of the Bold a minute and replace to reboot. You may need to do this again a couple times the next couple of days. But doing so will normally reset the on-device software meter.

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Re: Bold 9930 battery life suddenly drops to zero

Not applicable

Does this happen when the phone gets very cold?

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Re: Bold 9930 battery life suddenly drops to zero

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No

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Re: Bold 9930 battery life suddenly drops to zero

Member

ka2qit, it is not uncommon for the on-device battery meter to be off-sync with the actual battey charge. Understand, the on-device meter is software based and basically a calculation of the historical charges/use, the power currently in use, etc., and is calculated.

Try this, with your Bold connected to a wall outlet charger, and powered on, remove the battery of the Bold a minute and replace to reboot. You may need to do this again a couple times the next couple of days. But doing so will normally reset the on-device software meter.

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Re: Bold 9930 battery life suddenly drops to zero

Member

Thanks so much for the tip. I believe the problem is rectified by your instructions!

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Re: Bold 9930 battery life suddenly drops to zero

Member

Great. You're welcome & Good luck.  

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