vzw_customer_support@ I've been told by VZW phone support that the VZ network protects our phones from security vunerablities. Is this true? If so what happens when I'm not on the VZW network?
Has Verizon received a call from the FCC regarding your lack of providing security updates to mobile devices?
FCC Launches Inquiry into Mobile Device Security Updates
"Consumers may be left unprotected, for long periods of time or even indefinitely, by any delays inpatching vulnerabilities once they are discovered. To date, operating system providers, original
equipment manufacturers, and mobile service providers have responded to address vulnerabilities as they arise. There are, however, significant delays in delivering patches to actual devices—and
that older devices may never be patched."
All PRIV owners want are either 3 months of security patches or the Marshmallow OS updates. Don't tell us that security patches are available from Blackberry. A VZW representative told me that there will be no more security updates to Lollipop. All new security updates will come with Marshmallow. Yet Verizon is taking it's time on updating our phones. VZW should publish securty updates for our phones until Marshmallow is ready on the Verizon network. You leave us vurnerable and it's irresponsible.
When I attempt to check for updates I receive the following message on my PRIV.
"Can't connect. Sorry we had trouble checking for system updates"
I called VZW support two days ago and the issue has been escalted but I haven't heard anything yet.
What is your response to all of this?
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