Plug your device into the computer & open desktop manager it should automatically look for an update.
If not open Internet Explorer (not available in firefox/opera/safari/etc...)
got to www.blackberry.com/storm/updates
Thanks, but I don't run a windows-based computer. The only update I have been able to locate is an .exe file, which I obviously cannot run. Not much support for a MAC, I guess.
Why don't you just take it to the local vzw store and have them update it?
Explain to them the problem, and ask them to update it.
I too kept getting an error message. It was indicating I had too many personal items on the phone, which was interesting because 1) I don't download and play music, 2) I don't get or send e-mail, 3) My text message file only has 1 short 6 word message in it, 4) I only subscribe to 1 Instant Message service (Blackberry), I only have 1 address in the IM folder, and I have no saved messages, 5) I have only 1 short VM saved, 6) I have no saved files for any Application, whatsoever, and 7) I have an 8 Gb card in the phone. The download update was shown as 22 Mb.
Anyway, I offloaded a couple of Applications, a process I repeated three times. After each try, I again tried to download the update. Finally it worked. When it started, the download took a couple of hours to load and run.
By the way, I did the download over the air. Did not connect it to my laptop because the Bluetooth has never worked correctly between the Storm and my VAIO.