No sound after latest upgrade

Rajah5575
Member

I updated my Blackberry Bold 9650 on Monday to the 6.0 Bundle 3084 and since then, I have no sound.  My phone doesn't ring.  I've tried playing ringtones off the device to see if it is an issue with the phone function, or if it is the sound itself.  NOTHING makes noise.  I am due for an upgrade in February, but this is my business phone - I can't miss phone calls because of no sound!  Except for the apps that came with the phone, I've only every downloaded one other app and it has been on the phone the full 2 years I've had it.  Can anyone offer any advice on how I might fix this?  Thanks!

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Re: No sound after latest upgrade

CAL926
Member

Reboot your phone. Is your phone's profile set to Silent? Or did you play around with the Sound profiles and forget to change them back? At least to receive calls and notifications, you can place your BB into vibrate mode by pressing and holding the # key. Or changing it in the settings. Try calling someone and verify the volume is sufficiently up.

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