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My screen when black and I cannot get the Priv to start
LisaD21
Newbie
‎09-16-2016 06:14 AM

Hello I just received my Priv 3 days ago and now the phone will not start. I have tried the hard re-set by holding the power button down for 30 seconds. At one point it must have re-booted because I received a message that Android was restarting. Notification lights were blinking but now have stopped. I just hear a click every few seconds. No display at all but keyboard still lights up. The phone was not dropped. It was fine when I went to bed with the phone plugged into charger. What happened??? 

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Re: My screen when black and I cannot get the Priv to start
AyaniB_VZW
Verizon Employee
‎09-18-2016 08:06 AM

Hi LisaD21!

I apologize for the inconvenience and your efforts are greatly appreciated. I am hopeful your issue has been resolved since your original post. If not, please attempt to power up in Safe Mode: Power Up in Safe Mode - PRIV by BlackBerry | Verizon Wireless  .

Ayani_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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