Hi LisaD21!
I apologize for the inconvenience and your efforts are greatly appreciated. I am hopeful your issue has been resolved since your original post. If not, please attempt to power up in Safe Mode: Power Up in Safe Mode - PRIV by BlackBerry | Verizon Wireless .
Ayani_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!