Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Choose your cart

Choose your cart

Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Correct Answer!

My screen when black and I cannot get the Priv to start

LisaD21
Member
‎09-16-2016 06:14 AM

Hello I just received my Priv 3 days ago and now the phone will not start. I have tried the hard re-set by holding the power button down for 30 seconds. At one point it must have re-booted because I received a message that Android was restarting. Notification lights were blinking but now have stopped. I just hear a click every few seconds. No display at all but keyboard still lights up. The phone was not dropped. It was fine when I went to bed with the phone plugged into charger. What happened??? 

Labels (1)
0 Likes
Reply
1 Reply
Correct Answer!

Re: My screen when black and I cannot get the Priv to start

AyaniB_VZW
Verizon Employee
‎09-18-2016 08:06 AM

Hi LisaD21!

I apologize for the inconvenience and your efforts are greatly appreciated. I am hopeful your issue has been resolved since your original post. If not, please attempt to power up in Safe Mode: Power Up in Safe Mode - PRIV by BlackBerry | Verizon Wireless  .

Ayani_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Reply