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How do I stop my browser from crashing when I access Facebook?

Member

Looking for any help or suggestion to solve this problem.  Thank you!

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Re: How do I stop my browser from crashing when I access Facebook?

Sr. Leader

Try using the Facebook app vs the browser?  Are you using m.facebook.com or the full version at facebook.com?  What browser?

Suggestions - use a different browser, use the app vs the browser, and try both facebook.com and m.facebook.com.  Post back with results and we can further troubleshoot, or mark this as solved.

Do other sites cause the browser to crash, or only Facebook?

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Re: How do I stop my browser from crashing when I access Facebook?

Member

On my phone I am using the browser that is built-in by Blackberry. This

morning I clicked on my app, which defaults to m.facebook.com and then also

opened a blank web page to type facebook.com. Both seemed to work this

morning. I anticipate having some issues again soon (just because it seems

to happen on and off lately), so I might possibly need some other

suggestions. Thank you!

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Re: How do I stop my browser from crashing when I access Facebook?

Customer Support

YANKEEANGEL38, we want to keep you connected on social media. Are you connected to Wi-Fi on your device when you have this issue? Are you able to browse the internet with no issues?



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