An Accepted Solution is available for this post. Jump to solution.
How do I delete an e-mail account without my ID or password?
dlsmissionary
Newbie
‎03-09-2015 09:22 AM

I have a 9650 Bold and wish to delete an old email address and add a new one but cannot find my Blackberry ID or Password.  What to do next?

Labels (1)
Labels
0 Likes
1 Solution

Correct answers
An Accepted Solution is available for this post. Jump to solution.
Re: I have a 9650 Bold and wish to delete an old email and add a new one but do not know my ID or password? what to do next?
47seijar
Specialist - Level 2
‎03-09-2015 07:55 PM

Wipe your device clean and start from scratch. Type in the wrong password ten times in a row and the device wipes itself back to factory settings. You can then set a new password and BlackBerry ID. Note that all your data will be lost, but without your password it's kind of gone already, right?

View solution in original post

0 Likes
4 Replies
An Accepted Solution is available for this post. Jump to solution.
Re: I have a 9650 Bold and wish to delete an old email and add a new one but do not know my ID or password? what to do next?
47seijar
Specialist - Level 2
‎03-09-2015 07:55 PM

Wipe your device clean and start from scratch. Type in the wrong password ten times in a row and the device wipes itself back to factory settings. You can then set a new password and BlackBerry ID. Note that all your data will be lost, but without your password it's kind of gone already, right?

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: I have a 9650 Bold and wish to delete an old email and add a new one but do not know my ID or password? what to do next?
dlsmissionary
Newbie
‎03-09-2015 08:25 PM

If I have all of my data backed up, will it not reload again after I do the hard reset?

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: I have a 9650 Bold and wish to delete an old email and add a new one but do not know my ID or password? what to do next?
dilbertaz
Specialist - Level 3
‎03-09-2015 08:28 PM

Have you tried the steps outlined at this site (your blackberry id should be an email address, and you should be able to recover your password once you figure out what email address you used):

KB28684-How to confirm the BlackBerry ID Username if it has been forgotten

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: I have a 9650 Bold and wish to delete an old email and add a new one but do not know my ID or password? what to do next?
pherson
Champion - Level 1
‎03-09-2015 08:46 PM

You can also call into tech support and they have the blackberry support tool where they can help you reset everything. You do NOT have to wipe your device.

0 Likes