I'm looking at upgrading my wife's phone to a device so she can receive emails (unlimited). I showed her my Tour and she said "oh my god, I can't even see the keyboard." I was thinking of getting her a Bold, but it's the same keyboard. She is only interested in emails and phone usage, but I need the unlimted email. She thinks she wants a touch screen but the reviews aren't that great.
There is always the Storm 2 with the full touchscreen that clicks just like a keypad. Also remember with any purchase from Verizon you have a 30 day worry free guarantee to make sure you love the device. Hope this helps.