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Re: Blackberry Tour Track Ball
XtremeBerry
Contributor - Level 3
‎12-01-2009 01:25 PM

Have you done a *228 option 2? Give it a whirl:smileywink:.

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Re: Blackberry Tour Track Ball
Hawkka4
Newbie
‎12-01-2009 01:25 PM

Thanks, what is a green dot?  I have had signal strength issues and lack of network service since upgrading from a Pearl.  you too?

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Re: Blackberry Tour Track Ball
XtremeBerry
Contributor - Level 3
‎12-01-2009 01:27 PM

Green dot comes from VZ replacement devices having green dot stickers on the boxes that are replacements for trackball issues.

Do *228 option 2 I had to when I got mine because of Alltell and VZ tower changes. It helped mine dramatically.

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Re: Blackberry Tour Track Ball
Michele-VzW
Contributor - Level 2
‎12-01-2009 02:05 PM
Hawkka4 wrote:

Thanks, what is a green dot?  I have had signal strength issues and lack of network service since upgrading from a Pearl.  you too?

 

Can I ask where you heard that term "green dot"?  Are you a former or are you currently on the Alltel system?

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Re: Blackberry Tour Track Ball
Hawkka4
Newbie
‎12-01-2009 02:22 PM

I saw the term in a message thread.  I am not a former AllTel customer.  I had ATT a long time ago.  I have had a great customer experience with Verizon (except for the Palm TREO a long time ago)  and the lack of network service on my current TOUR.  I spent another hour on the phone with support yesterday. 

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Re: Blackberry Tour Track Ball
Michele-VzW
Contributor - Level 2
‎12-01-2009 02:30 PM

I just emailed you....

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Re: Blackberry Tour Track Ball
woyala
Specialist - Level 1
‎12-01-2009 03:03 PM

Call them up and request a exchange.  The trackball should work perfect on standard sensitivity and not having to increase it to have it fix.  When you call customer service tell them your trackball ins't working as it should and have them transfer you to the warranty department.

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Re: Blackberry Tour Track Ball
XtremeBerry
Contributor - Level 3
‎12-01-2009 08:52 PM

I just received another green dot so we will see how that goes.:smileyvery-happy:

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Re: Blackberry Tour Track Ball
sellson
Newbie
‎12-01-2009 11:36 PM

 

I just started experiencing this same problem yesterday after I upgraded my phone OS v4.7.1.61.

All of a sudden I couldn't get the trackball to register upwards. No problems going left, right or down only up.

 

I removed the battery for about 30 seconds and let the phone reset itself.

once I turned it back on the problem went away.

 

worth a try, before calling Tech Support

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Re: Blackberry Tour Track Ball
halbeart
Newbie
‎12-12-2009 10:24 PM

you may need to have it serviced. call customer support from a landline phone at 1-800-922-0204. also make sure that you have the most recent BlackBerry® OS because Research In Motion released updates for the Trackball firmware.

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