Blackberry Tour / Tethering / Aircard / Polk City Florida
x97ken
Newbie

Dear Verizon Forum Users,

 

I have a blackberry tour and a Verizon umw190 aircard. 

 

At My Home In Polk City, Florida my aircard works flawlessly with no issues, but my blackberry can not get out to make phone calls or use blackberry data services, It is a glorified text messaging machine. 

 

Ask some questions and I will be more than happy to answer them.

 

 

Ken :smileyhappy:

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Re: Blackberry Tour / Tethering / Aircard / Polk City Florida
StreetDocRN
Champion - Level 1

Hi,

I understand from your post you have great data service with your Verizon aircard, but no service with your phone, not even basic service?  You need to call customer service right now, obviously from another phone, and let them see if they can get your phone service working.  Call (800) 922-0204, Monday-Sunday 6am-11pm and they should be able to help.  If you have service with your aircard, then you should be getting a signal, at the very least to make a call.  Keep us posted on the progress of your problem.

Doc

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Re: Blackberry Tour / Tethering / Aircard / Polk City Florida
x97ken
Newbie

Verizon has told me I need to wait until sunday to get a response as to why my service is not working.

 

Ken

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Re: Blackberry Tour / Tethering / Aircard / Polk City Florida
cstrait001
Specialist - Level 1

Sorry to hear about your problem. As mentioned above, call VZW Customer Care for help on your Tour.  However first you should try pulling the battery and reinserting to see if rebooting the phone fixes the issue. It's very odd that you can text but can't make voice calls. There is no way on the BB that I'm aware of that you can turn off voice but leave on just SMS or data, while it is possible to turn off Data (Blackberry Internet Service) which leaves on voice and SMS.

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Re: Blackberry Tour / Tethering / Aircard / Polk City Florida
Michele-VzW
Contributor - Level 2

x97ken wrote:

Verizon has told me I need to wait until sunday to get a response as to why my service is not working.

 

Ken


 

Sunday?  Did you call or send an email?  Can you get service outside of your house, or is this only occuring while at home?  have you ever been able to use the data or phone on your Tour?

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Re: Blackberry Tour / Tethering / Aircard / Polk City Florida
x97ken
Newbie

Hi Michalle,

 

I spoke to Scott Shaw and Glenda Workman about my issue



I contacted Verizon Wireless Today and asked about my network ticket I have in with the Network Bureau and it has not even been looked into and there are no notes on my account to suggest that they have even looked into my issue.

 

I have had 4 devices at the same location all with mixed results, I have a umw190 aircard with a florida number and it works flawlessly.  I had an HTC Ozone with a florida number worked good, but had tethering issues, had a blackberry curve 8530 worked okay and now the blackberry tour works when it wants to the curve and the tour both had a michigan number on it. 

 

Keeping my number is important to me, it has been suggested I may need to get a florida phone number, I have 4 tours all around me and they are within 4 to 6 miles of my residence in polk city, florida.

 

I am sure you have lots of questions so you may contact me at my e mail address of [edit] or by my phone number and we can try to resolve my issue. I was told I had to wait til sunday to get a response as to how we are going to fix my issue and that was from when I called in originally but a follow up is scheduled for thursday where I may or may not get information.

 

Thanks,
Ken Spress

 

{edited for privacy}

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