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Blackberry Tour 9630 - IT policy and password
bsulli42
Newbie

I recently left a position in a company which loaded an IT policy on my personal BlackBerry device.  I have upgraded the device software, which removed much of the corporate information, but the IT policy remains and is blocking my ability to clear the required password, etc.  How can I remove this policy?  Does it require a Security Wipe?  Thanks in advance for your assistance.

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Re: Blackberry Tour 9630 - IT policy and password
MorganB
Specialist

You will need to get the security password from your old IT department then complete a handheld wipe then the device will become fully functional.

HTH,

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Re: Blackberry Tour 9630 - IT policy and password
pal1221
Enthusiast

This is what you need to do any the IT Policy will be removed.

 

-Do a full backup first, this method will erase EVERYTHING.
-Connect your blackberry to your computer and make sure you are running the latest blackberry OS as well as desktop version.
-Open up a command prompt (start...run... type "cmd"...enter) and type "cd c:\Program Files\Common Files\Research In Motion\AppLoader" then hit enter.
-verify that you are in that directory and type: "loader.exe/resettofactory" and hit enter
-That should clear out the pesky IT policy...as well as anything else on the phone.

 

 

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