Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Extended for a limited time. Buy now
end of navigation menu
Blackberry 9650 Frozen
masters212
Newbie

I am in travelling in France and my Blackberry is frozen. It wont stop telling me that it is someone's birthday.

I've tried to reset my phone by taking out the battery several times and the birthday message still wont go away. Ugh.

 

How can I hard reset my phone? Please help!

Labels (1)
0 Likes
Re: Blackberry 9650 Frozen
OsheaG
Contributor

MasterReset:Allows you to reset the phone to it's original factory settings.

Note: This will erase all phone data and memory.  Data will be restored to factory content and settings.

 

Hard Reset - Process may take up to 5 minutes or more to complete depending on amount of data on device.
From the main screen, press Blackberry.
Scroll to 
Options, press Trackpad.
Scroll to
Security Options, press Trackpad.
Scroll to
Security Wipe, press Trackpad
Select from the following options to reset by selecting the check box

  • Email, contacts, etc

  • User Installed Applications

  • Media Card

Type the word blackberry and select "wipe", press Trackpad to continue.

0 Likes