MasterReset:Allows you to reset the phone to it's original factory settings.
Note:This will erase all phone data and memory. Data will be restored to factory content and settings.
Hard Reset -Process may take up to 5 minutes or more to complete depending on amount of data on device. From the mainscreen, pressBlackberry. Scroll to Options, pressTrackpad. Scroll toSecurity Options, pressTrackpad. Scroll toSecurity Wipe, pressTrackpad Select from the following options to reset by selecting the check box
Email, contacts, etc
User Installed Applications
Type the word blackberry and select"wipe", press Trackpad to continue.