You can buy unlocked BlackBerrys from their website, but you can't use them on Verizon. You can only use them on GSM carriers (AT&T, T-Mobile). Verizon uses CDMA, so all of their phones are tied to their network. This is Verizon's choice, not BlackBerry's.
I had to teach my Verizon sales rep what a Z30 was. He had never heard of it. He said "don't you mean the Z10? That's the latest one...." This was nearly a year after the Z30 came out!
BlackBerry sells so few handsets in the U.S. these days it's no wonder the sales staff isn't well versed. 95% of the profits in mobile are made by Samsung and Apple. That has staggering implications for platforms like Windows Phone and BlackBerry. They are low priority because there is no money in them.
You know what makes this irrelevant? Verizon offers BlackBerry devices. That being the case, when someone comes in and asks for one...assist them because the company you work for offers them. Nothing else should enter into the equation. It's called customer service. I'm a customer...I've come in to obtain a device the company you work for offers...serve me. It's irrelevant what percentage of the market what phone has...that's all irrelevant. Your company offers the device I'm looking for...once that's been established, it should become a sales transaction. Period!
Think about it from this perspective...you walk into an automobile showroom and your interested in a Buick. The dealership you're at sells Buicks among other brands, but when you walk up to the salesman and point to the Buick in the lot, he says, "I'm sorry, I refuse to help you buy that car." Huh?
I don't work for Verizon. I am a customer and user of this customer to customer support forum and community. But, you're right: if it is offered it should be in stock and sold. Also, remember that companies are paid by manufacturers to promote their products. So, if a customer goes into a store not knowing what they want, the rep will surely promote the product they are told to and which makes them commission. That said, many manufacturers also hurt themselves in their marketing strategies. Now, based on that fact there will be more or less users of their product. That leads to popularity and the more popular the more sold, especially to customers who don't know what they want. This is why an self-shopping customer is better informed when purchasing. I do not make excuses for any carrier or their practices, but being objective, I can see the reasons. That doesn't make it right, but facts are facts.
I think Verizon needs to rename this forum from "Community Forum" to "Customer to Customer Forum NOT Customer Service." so people will finally get the purpose of it.
Again, everything you've written is irrelevant.
High commission, low commission, popularity, market share...VERIZON OFFERS BLACKBERRY DEVICES! If they offer them, then expect people to walk into the showroom and ask for them. I could care less what phone you like or dislike...your personal preference is irrelevant to me as mine should be to the salesman. If the carrier you work for offers a particular device and the customer comes in and asks for it...HELP THEM GET IT!
Every Verizon salesman needs to undergo a new training program called, "How to avoid cell phone prejudice."