Bizzare stuff with 9650 the past 2 weeks. HELP!

[JenWT]

It began with my 9650 rebooting mysteriously.  Then the battery seemed to drain down and out after I txt a couple of times.  Then I lost my internet connection, and have yet to be able to restore connection to my email account (my BB internet is off and I can't seem to get it back).  Then, last Friday, my unit mysteriously wiped out all the data stored on it, including apps, contacts, everything!  I got it all restored, only to have it do the very same thing now X2 yesterday.  This is maddening. 

I went into the local VZW store last week.  First off, folks there just question 'why' I have a BB, and want to sell me a Droid (guess that's their big 'focus' now!).  I just wanted someone to help me, but no one seemed to care unless I wanted to new smartphone. 

I got on the BB web site, and followed some advise given there.  I don't know if I'm just making th problem worse.  Can someone HELP?

Thanks,

jen