Choose your cart
Choose your cart
Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
When I set my Blackberry 9650 to silent mode, it silences most incoming calls, but a few still ring. It seems to only be those that have a custom ring tone. I've checked the profile settings and they appear to be correct.
Does anyone know why this is happening and how I correct it?
Solved! Go to Correct Answer
Go into the address book, select each one that has a custom ringtone and then Options/Edit, scroll down and select Phone (or messages if they are playing on the Silent profile) and look at the selection for Play sound. It should be set to Active Profile unless you want it to be something else. Hope this helps. Post back if this fixes your issue.
Hi,
If you set your phone to Silent mode, it should not ring, even for custom ringtones that are set. However, you need to check one setting in the custom ringtone to make sure that the Silent mode over rides the ringtone. Go to Profiles (Sounds) at the top of your home screen. Scroll down to Set Contact Alerts and click there. Scroll down to each name on the list and click on one. You will have to check each one individually later. Click on Phone. Under Play Sound, make sure it is set to Active Profile and not Always. If that is set to Active Profile, when you select Silent mode, it will not ring. Save and exit. That should do the trick for you.
Doc
StreetDocRN wrote:Hi,
If you set your phone to Silent mode, it should not ring, even for custom ringtones that are set. However, you need to check one setting in the custom ringtone to make sure that the Silent mode over rides the ringtone. Go to Profiles (Sounds) at the top of your home screen. Scroll down to Set Contact Alerts and click there. Scroll down to each name on the list and click on one. You will have to check each one individually later. Click on Phone. Under Play Sound, make sure it is set to Active Profile and not Always. If that is set to Active Profile, when you select Silent mode, it will not ring. Save and exit. That should do the trick for you.
Doc
I thought that's what I said? Maybe we were typing at the same time?
Hey,
SoccerRef, I guess we were typing at the same time. LOL. At least 2 great minds are working in unison. Keep up the great work.
Doc
HA!!! Yes there are about three different ways to get to contact ringtones. Your suggestions was excellent!
No. I've checked both areas and everything is set to "Active Profile" for every contact that I've noticed this happening. I've been through every menu option I can find and, other than the ones that have been mentioned, still don't see any setting that would override the Silent profile.
I just tried changing one contact to Always, saving it and then setting it back to Active Profile and saving again. I'll let you know if that works.
No. That didn't work either. However, I did find that if I set the profile to "All Alerts Off", it doesn't ring. This is weird because my message tones are different from my ring tones and it is definitely playing the ring tone while in Silent mode.
So I guess I'll have to use that setting to accomplish silent rings.
Thanks for all of the responses. I appreciate the efforts to solve my problem.
How about when you set it to Vibrate Only? Do you still get the custom ringtone calls?