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No caller id on Curve 8530

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I was having problems with my Curve 8530 so Verizon sent me a refurbished one as a replacement.  I got everything transferred to the new phone, but the caller id won't work for any incoming call, mobile or landlines, even if they're in my contacts list.  I only get "Unknown Caller".  Any ideas on how to fix? 

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Re: No caller id on Curve 8530

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Re: No caller id on Curve 8530

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