The setup wizard file would not run. VZW customer service tried to walk me through it. After an hour or so we decided to try to wipe the phone and updated the software. After doing this, the phone will turn on and have the spinning hourglass. After about 5 minutes it says "Blockwrite 3" in the center of the screen and has a reset button. Click the button and it just does the same thing. The phone is now useless.
One good thing has been verizon's continued support and efforts to solve the issue. I have been very impressed at thier efforts. I will be sending the phone back tomorrow and hopefully get a better device.