Hello EDMIT68! Let's get your phone back in working order. What's the make/model of your device please?When did this trouble begin? Was anything happening on the screen prior to this message appearing? Share details.
KristieQ_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!