Re: pictures, videos, and sounds suddenly disappeared
sbear1
Enthusiast - Level 2

I do have Cloud and items are stored there.

I am not interested in Google Cloud storage.

All I want is to be able to log into my verizon account, then access Media

on the website. I am not able to do this because the system just clocks.

I CANNOT view any media via the website. (Photos, personal ringtones, etc.)

Yes, my husband and I are logging into our separate accounts. Neither of

us can access media via login to our account via the Web.

On Mon, Apr 28, 2014 at 9:08 AM, Verizon Wireless Customer Support <

0 Likes
Re: pictures, videos, and sounds suddenly disappeared
vzw_customer_support
Customer Service Rep

sbear1 we'll get to the bottom of this and make sure you're able to access your media through Verizon Cloud. To cover all bases what kind of browser are you using? Have you tried to clear the cache and cookies from the webpage?

AshleyS_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: pictures, videos, and sounds suddenly disappeared
sbear1
Enthusiast - Level 2

IE 9 and 10. I always keep my browser clean as well as my computers always

clearing temp files etc., via manual and CCleaner. I'm not a novice.

Thanks.

On Apr 30, 2014 10:29 AM, "Verizon Wireless Customer Support" <

0 Likes
Re: pictures, videos, and sounds suddenly disappeared
beccanox
Newbie

All of the sounds in "My Sounds" have recently disappeared, but I don't see much similarity between my situation and any of these others:

1) Only "My Sounds" were affected -- all photos in the phone's memory (or SD card) are intact.

2) All of "My Sounds" were actually direct recordings made with the phone's "Record" function.

3) None of "My Sounds" were saved to an SD card.

4) Even my default Ringtones are restored

5) Sample sounds that I deleted over a year ago have returned.

The phone is an LG from 2013.  I was napping in the afternoon and had an alarm set, when the alarm went off, it was one of my recorded sounds.  When I next received a phonecall about an hour later, I did not recognize that my phone was ringing, because it was not my normal ringtone.  When I looked at my settings, the ringtone specified was different from my recorded sound.  I checked "Media Gallery -> Sounds" and everything I recorded over a year ago was gone and defaults were restored. 

What made this happen?  How did it happen?  Why can verizon just restore my phone's defaults?

0 Likes