phone keeps shutting off when i go to call someone

[domdemaio]

i just activated a used phone and the texting works fine but when i call someone as soon as the call connects the phone shuts off. i kno its just not the phone because i switched the device to yet another phone and when i go to call it shuts off. what is the problem

[vzw_customer_support]

I want you to enjoy all those important calls domdemaio! Are you still having difficulties? Is this a new line of service? Is it post-paid or prepay service? What type of device is it? Let's get to the bottom of this!

Sincerely,

JonathanK_VZW
VZW Support
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