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back up

Gabby101
Member

I am trying to put my contacts back on my phone w/backup ass. plus it asks for my psw I put it in and it tells me it is wrong. The phone and back up ass tells me this is the correct # but when I put it in the phone , the phone says it's wrong. On the back up ass. when I try to veiw my password or change it the pop up screen will not allow me to go far enough to change the psw either

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Re: back up

Gabby101
Member

I thought this was a useless waste of time, thanks for no help

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Re: back up

SuzyQ
Sr. Leader

A little impatient? 

Something you can try is to choose to enter a NEW password when the phone asks, then put in your regular password.  If this is a new device or you have recently installed backup assistant, then when you enter your old password as a new password, it will connect with your backed up information.

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