Why is my alarm locking up my keypad?

forevermore
Member

Hi,

Anyone having a problem with the alarm going off and then freezing up the keypad?

When this happens the only key that works is the power button. I then have to turn the power off and reboot the phone to enable the keypad again. The alarm worked flawlessly until I dialed *228 to update the roaming list. I did this a few times to try and resolve the issue, even doing a software update through the settings menu to no avail.

I restored the phone settings to factory but that didn't work, that only reset user data not the software.

Any ideas?

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Re: Samsung Convoy 3 Alarm Locking Up Keypad

HopefulCamel
Member

I did a hard reset and it solved the problem. Just need to get my pictures

downloaded back to my phone! lol Thanks!

On Fri, Mar 21, 2014 at 6:28 AM, Verizon Wireless Customer Support <

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Re: Samsung Convoy 3 Alarm Locking Up Keypad

Community Manager
Community Manager

forevermore,

I am sorry to hear that you are having troubles with your device. We definitely want to make sure you can use your device as intended. I am not showing any known issues with this specific trouble. To confirm, did you do a reset with this http://vz.to/1bbvo0f? Are any other functions on the phone having issues or is this purely related to the alarm clock. Please fill us in and we can check all options going forward.

Thank you,

TonyG_VZW
Follow us on Twitter @VZWSupport

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Re: Samsung Convoy 3 Alarm Locking Up Keypad

HopefulCamel
Member

I am having the exact same problem.  I am going to try and reset.  But not hopeful.

Will report back.

S

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Re: Samsung Convoy 3 Alarm Locking Up Keypad

Community Manager
Community Manager

I'm sorry to hear about your difficulties HopefulCamel. I can help! Have you tried setting the alarm at a different time of day? Do you power the device off and on at least once a day? The hard reset would be the final troubleshooting step.

http://vz.to/1ghU5k7

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport


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Re: Samsung Convoy 3 Alarm Locking Up Keypad

HopefulCamel
Member

I did a hard reset and it solved the problem. Just need to get my pictures

downloaded back to my phone! lol Thanks!

On Fri, Mar 21, 2014 at 6:28 AM, Verizon Wireless Customer Support <

View solution in original post

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Re: Samsung Convoy 3 Alarm Locking Up Keypad

Community Manager
Community Manager

Awesome! I'm happy that did the trick HopefulCamel. Did you save your pictures via our Cloud services or Backup Assistance plus? If so, here is some information and steps to retrieve your content via the cloud http://vz.to/IsygQ6 and via Backup Assistance plus http://vz.to/1pop3Xl . Let us know if you need any assistance. We are here to help.

KinquanaH_VZW
Follow on Twitter @vzwsupport

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