Hello IPHONEUSER5, thank you for contacting us. We know the importance of having a good working voicemail, and we're here to help you correct yours. When you call *86, please select option #7 to delete the voicemail messages that you don't want. Please let us know how this works for you.
Sorry to hear that, heirdb. Depending on the device, you may need to reset the voicemail app you're using. If you go to your missed call list, you can delete those entries, and once that is clear, go back to #86 to manually delete your voicemail there. This works especially well for iPhones. If you still have trouble, here is a troubleshooting link that's interactive, and will take you step by step to correct most issues: http://spr.ly/6603E5W5D; TinaN_VZW
I am having the same problem as everyone one else, voicemail says it's full when all have been deleted. The link " http://spr.ly/6603E5W5D;" does not have any instructions on how to deal with this problem.
Clearing all missed calls restored my voice mailbox. I can now receive phone messages. However, this also meant that I lost all records on ALL calls incoming and outgoing. By deleting 'missed calls' I cleared the whole slate of calls. Verizon needs to address this better for iphones.
I utilize Voicemail all the time, so I completely understand its importance. I'm determined to assist you. Let's gather some information, to make sure we're on the same page. What device do you have? What do callers hear when calling you? Have you gone into the Voicemail to make sure all new messages are deleted or saved? Please clarify these details, thanks very much.