Switching basic phone and smart phone between members of family plan.

miss_sheila
Member

I am considering switching my basic phone with my son's smart phone.  He would like to have my phone under his current number and vice versa.  I have found the online instructions through My Verizon.  He is the only one in the family plan with a smart phone (the rest of us are all basic phones). Do you think Verizon will automatically switch my son's data package to my number? or will I have to contact verizon/go into a verizon store to do so?

This excerpt from the instructions makes me think phone calls and/or visit to the verizon store may be necessary:

"switch devices between two compatible plans on your account. Each person keeps their phone number and plan, but will have the swapped device."

Since I have a basic phone with no data package, are our plans non-compatible?

Thanks!


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Re: Switching basic phone and smart phone between members of family plan.

PJNC284
Sr. Member

You can still switch phones.  The only problem I see is if he currently has an unlimited plan in which case that may be lost and you'll need to choose the 2, 5 or 10GB plan for your line. Probably best to just call customer service from a different device to make sure everything gets set up correctly.

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Re: Switching basic phone and smart phone between members of family plan.

PJNC284
Sr. Member

You can still switch phones.  The only problem I see is if he currently has an unlimited plan in which case that may be lost and you'll need to choose the 2, 5 or 10GB plan for your line. Probably best to just call customer service from a different device to make sure everything gets set up correctly.

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Re: Switching basic phone and smart phone between members of family plan.

budone
Sr. Leader

PJNC is correct. If your son has an unlimited data plan, when you switch phones you will need to choose a tiered data plan and also remember to cancel his data plan.

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