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Recall env3
timoteo
Newbie
‎07-10-2010 12:06 AM

They should recall the env3 it has way to many problems and was not built to last, my main issue is turning off randomly any now there sending me a new one for the second time with a battery because the first time they sent me one without the battery.

 

DON'T BUY IT is my mane advice.

 

If you already have one PUSH FOR A RECALL

 

 

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Re: Recall env3
vereyezuhn
Master - Level 3
‎07-10-2010 02:06 AM

It's the luck of the draw. My first one had the shutting off problem only, and they sent me another one that has absolutely no problems. My advice is to get a different phone off eBay or something if you are that unhappy with the phone. Who knows, you might get one that has no problems.

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Re: Recall env3
timoteo
Newbie
‎07-10-2010 03:58 AM

This will be my therd one if it has the same problem I'm telling them to get me a different phone around the same price as this one.

 

And I know a lot of people with this phone about 80 percent of them have this problem, the more you carry it in your pocket the worse it gets and I've read more problems with this phone than any other phone

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Re: Recall env3
TheGreatOne
Master - Level 1
‎07-10-2010 08:55 AM

Verizon will discontinue this phone anyways sooner or later. In with new and out with the old.

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Re: Recall env3
enV3user04
Newbie
‎07-13-2010 03:08 PM

I am wondering why is it that no one is mentioning the option to apply a firmware upgrade.  What is the current version in your phone and what is the latest version available from LG/Verizon.  And how come they do not

mention firmware upgrades as a possible fix to this problem?  All they have to do is provide us with a link to it.

My phone was version 02--Which is the original since it was activated- I had no idea that there were few releases since then--Current firmware version available now is Version 06.  It sure was a huge project to do the firmware upgrade...but I was able to complete it.  Now my phone has version 06 and so far, it hasn't shut off on its own since then.

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Re: Recall env3
vereyezuhn
Master - Level 3
‎07-13-2010 06:52 PM
enV3user04 wrote:

I am wondering why is it that no one is mentioning the option to apply a firmware upgrade.  What is the current version in your phone and what is the latest version available from LG/Verizon.  And how come they do not

mention firmware upgrades as a possible fix to this problem?  All they have to do is provide us with a link to it.

My phone was version 02--Which is the original since it was activated- I had no idea that there were few releases since then--Current firmware version available now is Version 06.  It sure was a huge project to do the firmware upgrade...but I was able to complete it.  Now my phone has version 06 and so far, it hasn't shut off on its own since then.

I've heard many people complain that the upgrade did nothing to fix their shutting off problem. It did not work for mine either, which is when they decided to send me a whole new phone. That fixed the problem.

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Re: Recall env3
enV3user04
Newbie
‎07-13-2010 07:17 PM

Interesting,

 

Thank you for your quick response.

 

 

Humm...so, let's wait and see.  My phone was shutting off quite often everyday.  And since I did the Update to version 6  (last night at about 10:30 pm) I haven't  had any issues. 

 

I will ask my team members to try the upgrade themselves and see if they too get similar outcome as mine.  They too are having the exact same problem and they too were not aware there was a firmware upgrade available.

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Re: Recall env3
vereyezuhn
Master - Level 3
‎07-13-2010 10:10 PM
enV3user04 wrote:

Interesting,

 

Thank you for your quick response.

 

 

Humm...so, let's wait and see.  My phone was shutting off quite often everyday.  And since I did the Update to version 6  (last night at about 10:30 pm) I haven't  had any issues. 

 

I will ask my team members to try the upgrade themselves and see if they too get similar outcome as mine.  They too are having the exact same problem and they too were not aware there was a firmware upgrade available.

I see. Yes, let me know if the problem happens to come back on your phone or not. That's interesting.  You have done the upgrade pretty recently, though. I'm wondering if it will come back in time.

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Re: Recall env3
acraftylady
Specialist - Level 2
‎07-13-2010 10:53 PM

I got my phone end of december 2009 and activated it at home and it automatically gave me the update of version 6 then.  Mary

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Re: Recall env3
enV3user04
Newbie
‎07-14-2010 02:28 PM

 We got ours in June 2009--that is when we activated them.

 

 

 

Knowing that there is a firmware upgrade available and then getting to install it sure was a nightmare...I was going crazy trying to figure it out.  It took me a very long time before I was able to get my phone upgraded to version 6.

 

 

 

Anyhow, so far- it's been more than a full day without shutting off.  That is a good sign. 

 

 

 

Is your phone also shutting off at random Mary?

 

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